HVAC/R Service Manager

Modigent•Salt Lake, UT

About The Position

At Rocky Mountain Mechanical, a proud member of the Modigent enterprise, we excel in providing top-tier facilities and building services—including HVAC, Plumbing, and Controls Systems—to a diverse range of commercial and industrial clients. With decades of experience, we have built a reputation as a trusted partner committed to optimizing operations, while providing an exceptional level of service to our customers. As we expand, we seek passionate professionals eager to embrace next-generation infrastructure, advanced technology, and innovative energy solutions. If you're driven by a dynamic culture and ready to elevate your career, we want to hear from you! The Service Manager is responsible for leading and managing a team of HVAC, Plumbing and Controls Service staff to deliver exceptional quality and customer service to our clients. The Service Manager will work closely with the company president to understand the goals and direction of Rocky Mountain Mechanical and lead the team to profitable growth. The Service Manager will oversee and facilitate the job requirements and responsibilities of the Service Team. The Service Manager will also: Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence. Develop workable solutions to ensure issues never become problems.

Responsibilities

Provide on-site leadership for the Service team by building and motivating team members to meet Service goals, adhering to their responsibilities and project milestones.
Create and promote open communication of project team as well as owner/client.
Coach, mentor, motivate and supervise the service leadership team.
Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues.
Ensure that Service projects run according to scope, schedule, budget and quality standards; ensure quality of work meets and/or exceeds industry standards.
Ensure that job processes are followed in accordance with company policies.
Ensure company contractual standards are being met prior to performing work.
Set and continually manage project and program expectations while delegating and managing team members and stakeholders.
Provide status reporting regarding project milestones, risks and issues, communicating across all levels of leadership as needed.
Lead the Service team meetings.
Attend client meetings as needed.
Develop the objectives and goals for team members.
Monitor staff performance and complete performance reviews on a quarterly/annual basis.
Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
Manage, develop and lead HVAC/Plumbing/Controls service staff in the Utah market by recruiting, interviewing, hiring, training, and reviewing the performance of all staff employees.
Maintain a well-trained team that is up to date on new technology, use tools and materials properly and provide each customer with quality workmanship.
Provide training and coaching to retain and engage the Service staff.
Review with the Service Supervisor/Service Foreman the progress and training of the technician pool.
Ensure a training schedule is in place and implemented to stay competitive in our current and expanding markets.
Serve both internal and external customers regarding service work.
Visit high profile customers as needed to ensure customer expectations are being met.
Assist the Sales Department with job walks and estimating on an as-needed basis to help ensure the jobs are meeting the customer needs.
Oversee and participate in the sales of Preventative Maintenance Agreements, Service Retrofit and other quoted work.
Oversee levels of customer satisfaction and department recordkeeping accuracy and effectiveness.
Coordinate, and review as necessary, estimations for parts and labor, effectively estimate project hour for specific services and coordinates with team to shorten downtime.
Work with customers and team to provide technical support, resolve issues, and provide HVAC/Plumbing/Controls maintenance.
On an annual basis, develop and implement strategies to drive growth and improved profitability for the Service Department.
Cascade annual strategies to appropriate members of Service Department for implementation and adoption.
Track progress of deployed strategies to ensure achieving desired results.
Own the overall financial success for the Service Department, including being an active participant in the month end close process and activity.
On a quarterly/annual basis, evaluate the overall Utah service market to maintain market competitiveness for market street pricing and employee compensation.
Lead a safety conscious Service Department that is in compliance with all company safety processes and procedures in order to deliver a ZERO recordable injury workplace.