HVAC, Plumbing, Electrical Dispatcher
About The Position
Overview Parker and Sons is currently seeking an HVAC, Plumbing, and/or electrical Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair. Must have HVAC, plumbing, and or Electrical dispatching experience. What's in it For Me? $20.00-$23.00/hr, based on experience Robust PTO Plan Health, Vision and Dental plans for you and your family to choose from 401K Retirement Plan with company match Life Insurance, Short-Term and Long-Term Disability Special Program Options: FSA, EPA, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Coached and supported career growth Responsibilities What Will I Do?
Requirements
- High School Diploma or GED preferred
- Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
- Basic computer proficiency, particularly with Microsoft applications
- Must be able to work evenings and weekends
Nice To Haves
- Experience with Service Titan is a plus
Responsibilities
- Schedule and monitor daily technician schedule
- Dispatch work orders to field technicians according to priority and location
- Receive and record completed work orders from the field technicians
- Contact customers to confirm next-day appointments
- Communicate with field personnel via Outlook
- Handle paperwork for assigned departments and technicians
- Maintain accurate technician database
- Coordinate parts scheduling
- Coordinate warranty installations with other divisions.
- Answer general questions regarding rebates, system operations, warranties, etc. from customers
Benefits
- $20.00-$23.00/hr, based on experience
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
