HVAC Install Manager

Paschal Air, Plumbing & Electric•Muskogee, OK

23h

About The Position

We are looking for a HVAC Install Manager to join our team! A career at Paschal is more than just a job. Here, we value respect, integrity, and service above all else. Paschal provides the tools you need to succeed, both in your career, and in other aspects of your own life. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it! Click here for a behind the scenes look at a day in the life of a Pascal Pro at our Northwest Arkansas location. Whether you are in AR, MO, or TX you will have a team to support you. What you’ll love about working for us : Paid Time Off your first year of employment Paid Holidays Medical, vision, dental, life, accident, and disability insurance Retirement savings with a company match Company paid life insurance Tuition/training reimbursement What you’ll be doing: Oversee the company’s installation crew and profitability of installation jobs. Lead and develop installation employees by motivating the team to work at their maximum productivity. Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions. Research and resolve customer issues and complaints to ensure customer satisfaction. Monitor procedures to ensure high level of customer satisfaction through timely and effective communications with staff. Work with the sales team with job quotes and estimates by reviewing scope of work, labor hours and material content, assess profit risk of jobs, and monitor material and labor costs. Maintain a safe and healthy work environment by following and enforcing standards, procedures, and complying with regulations. Build trust and rapport with coworkers to foster an environment of teamwork and support of the company culture. All other duties as assigned.

Requirements

Desire to be part of a winning team
Possession of a valid driver’s license and good driving record.
Have great customer service.
Be a leader and mentor to others.
Possess the ability to grow and train a team.
Have a servant’s mentality.
Be motivated with a desire to win.
Possess great mechanical aptitude.
Strong ability to read and understand technical instructions.
Good written and verbal communication skills.
Ability to create concise yet informative service performance and other technical notes in a shared environment.
Strong knowledge of equipment, tools and methods commonly applied in installing air conditioning and heating equipment.
Knowledge of principles of operation of HVAC systems and safety practices.
Accurate diagnostics ability.
Excellent ability to explain technical information to clients.
Computer knowledge and the ability to apply the necessary software tools, such as time keeping, customer billing and applying credit card payments.
Ability to attract, hire, train and retain field technicians.
Applicable HVAC licensures by an accredited institution in accordance with varying state requirements.
Previous HVAC installation experience.
This position is considered a safety sensitive position, successful completion of a preemployment drug screen and background check is required.

Nice To Haves

Previous supervisory experience preferred.

Responsibilities

Oversee the company’s installation crew and profitability of installation jobs.
Lead and develop installation employees by motivating the team to work at their maximum productivity.
Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions.
Research and resolve customer issues and complaints to ensure customer satisfaction.
Monitor procedures to ensure high level of customer satisfaction through timely and effective communications with staff.
Work with the sales team with job quotes and estimates by reviewing scope of work, labor hours and material content, assess profit risk of jobs, and monitor material and labor costs.
Maintain a safe and healthy work environment by following and enforcing standards, procedures, and complying with regulations.
Build trust and rapport with coworkers to foster an environment of teamwork and support of the company culture.
All other duties as assigned.