HVAC Install Manager

Guaranteed Service.com•Manasquan, NJ

About The Position

Duties & Responsibilities- Daily Basis Review all sold jobs- pictures, equipment, venting, locations, sizing, etc. and note within the install notes that it was reviewed and approved with your initials and date. Locate all equipment needed for the day and the following day. Assign and notify installation teams of work for the following day, and where to report. Review job with lead installers before leaving the shop or arriving to the installation. Review any multi day jobs to make sure that they are allotted the right time and the right installers. Assist installers and field supervisors in the field when needed. Review all completed installations from the day as well as the day before (if applicable)- check that installations are done properly, photos are taken, paperwork is completed, job is closed out, etc. This will be initialed and dated in Service Titan. Use inventory software to correctly account for equipment used for every job. Monitor stock in warehouse, and order materials when needed. Answer all installers calls for technical questions, job issues, incomplete jobs, etc. Work with the Sales Manager, Service Manager and Service Dispatcher to account for all upcoming sold 1 or more-day jobs. Duties & Responsibilities- Weekly Basis Go over call back report. Check installation trucks when at the shop to maintain cleanliness and ensure that they are properly stocked for the week. Review KPIs with Operations Manager- every Monday Duties & Responsibilities- Monthly Basis Plan and execute monthly meetings with entire install team. Post and send out whiteboard in install office for the previous month’s numbers- to include installs, call backs, reviews, etc. Varied Responsibilities/Back Up Support: Review changes/adjustments to Installers Schedule Conduct training for new hires if needed. Visit customers with call backs and warranties to properly diagnose, and train on issues pertaining to installation. Conduct training with installers to ensure that they are up to date with expectations, new procedures, and knowledgeable enough to complete proper installation.

Responsibilities

Review all sold jobs- pictures, equipment, venting, locations, sizing, etc. and note within the install notes that it was reviewed and approved with your initials and date.
Locate all equipment needed for the day and the following day.
Assign and notify installation teams of work for the following day, and where to report.
Review job with lead installers before leaving the shop or arriving to the installation.
Review any multi day jobs to make sure that they are allotted the right time and the right installers.
Assist installers and field supervisors in the field when needed.
Review all completed installations from the day as well as the day before (if applicable)- check that installations are done properly, photos are taken, paperwork is completed, job is closed out, etc. This will be initialed and dated in Service Titan.
Use inventory software to correctly account for equipment used for every job.
Monitor stock in warehouse, and order materials when needed.
Answer all installers calls for technical questions, job issues, incomplete jobs, etc.
Work with the Sales Manager, Service Manager and Service Dispatcher to account for all upcoming sold 1 or more-day jobs.
Go over call back report.
Check installation trucks when at the shop to maintain cleanliness and ensure that they are properly stocked for the week.
Review KPIs with Operations Manager- every Monday
Plan and execute monthly meetings with entire install team.
Post and send out whiteboard in install office for the previous month’s numbers- to include installs, call backs, reviews, etc.
Review changes/adjustments to Installers Schedule
Conduct training for new hires if needed.
Visit customers with call backs and warranties to properly diagnose, and train on issues pertaining to installation.
Conduct training with installers to ensure that they are up to date with expectations, new procedures, and knowledgeable enough to complete proper installation.