HVAC Field Supervisor

TR MILLER HEATING AND COOLING•Plainfield, IL

8d•$71,000 - $84,000

About The Position

TR Miller Heating, Cooling, Plumbing, and Electrical is a fast-growing company committed to growth and investing in its people. We’re looking for a dedicated HVAC Field Supervisor who is ready to transition their elite technical skills into a leadership role. In this position, you won't just be fixing units; you’ll be the "lifeline" for our team in the field. You will serve as a mentor and technical anchor, ensuring our technicians have the support they need to succeed. If you have a passion for the trade, a "customer-first" mindset, and a desire to teach the next generation of techs, this is your chance to shine.

Requirements

Minimum 3+ years of proven leadership experience in HVAC residential service.
A strong understanding of service metrics (revenue, margins, average ticket, and conversion.
Strong ability to de-escalate high-pressure situations with customers and technicians with empathy and professionalism.
Strong ability to inspire and lead a service team with a focus on "trust and integrity."
Valid driver’s license with clean driving record .
Everyone is required to submit a pre-employment background check prior to start date.

Responsibilities

Support & Mentor: Serve as the primary technical resource for Field Technicians, providing real-time troubleshooting guidance and over-the-phone support to ensure every job stays on track
Lead 1-on-1s: Conduct bi-weekly 1-on-1 meetings with Service Technicians to review performance, provide feedback, and foster professional growth
Enforce Excellence: Ensure all company processes and safety standards are followed in the field, maintaining the high quality of work TR Miller is known for
Teach the Trade: Actively lead and train newer technicians, sharing your advanced diagnostic skills to level up the entire team’s technical proficiency
Bridge the Gap: Report directly to the HVAC Service Manager, providing updates on field performance and identifying areas where the team needs additional resources or training
Champion the Customer: Model a "customer-first" attitude in every interaction, ensuring effective communication and 5-star service on every call
Note: This job description is not intended to contain a comprehensive list of all activities, duties, and responsibilities that are required. Activities, duties, and responsibilities may change, or new ones may be added at any time, with or without notice.

Benefits

Schedule: Monday – Friday 7:00am – 4:00pm
Pay: $71,000 - $84,000/annually
No on call
Reliable, take-home company vehicle
Weekly Pay: Consistent, reliable paychecks every week
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Met Law
Pet Insurance
Short-Term and Long-Term Disability
Employee Assistance Program
Up to Two weeks of Paid Time Off yearly
Paid Holidays
401(k) plan with a 4% company match
Tuition Reimbursement
Tool Buyback Program
A family. This is last on the list because it’s the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You’ll come to love our company outings and you’ll build life-long friendships at TR Miller Heating, Cooling, Plumbing, and Electrical.