Werley Heating & AC - HVAC Field Supervisor
About The Position
Offering up to a $5,000 sign-on bonus! Who we are Werley Heating & Cooling is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community. The function of a Field Service Supervisor is to profitably train & support service technicians and handle field technical issues, service calls, maintenances, repairs.
Requirements
- At least 10 years experience in the HVAC service field required
- EPA Certification
- Ability to lead
- Ability to Train one on one or in group settings
- Ability to represent Ace Home Services in a professional manner with customers, vendors, staff & general public
- Work well under pressure
- Clear professional communication skills
- Ability to handle difficult customer & technical issues
- Ability to work well with different personality styles
- Physically able to work on HVAC units.
- Will be required to work in settings with extreme cold or extreme heat, depending on time of year.
- Prolonged periods of standing, kneeling, crawling, or climbing ladders.
- Must be able to lift 50 pounds at a time.
Nice To Haves
- Prior experience in a leadership role is a plus!
Responsibilities
- Properly Train on maintenance, diagnostic, and repair procedures
- 1st point of contact for technical support on residential & commercial service/ maintenance
- Evaluate field service personnel technical capabilities & report to service manager
- Quality Assurance on maintenance visits, service visits, repair visits
- Daily service/repair visits
- Maintenance visits when required
- Coach field technicians on core values
- Bi-weekly check ins with service manager
Benefits
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount!
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others)
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
