HVAC Field Service Manager

Homeworks Energy•Woburn, MA

7h•$85,000 - $115,000

About The Position

The HVAC Field Service Manager is responsible for leading and developing a team of service technicians to achieve operational excellence, high customer satisfaction, and revenue goals. This role involves monitoring performance metrics, providing structured technical training, handling escalated customer concerns, and ensuring the team meets closing targets.

Requirements

2+ years of hands-on HVAC service experience.
2+ years of management or leadership experience in a service environment.
2+ years of Microsoft Office (Word, Excel, Outlook) proficiency.
Strong communication skills with the ability to lead and motivate teams.
Proven ability to multitask in a fast-paced environment.
Ability to work occasional weekends or evenings to help meet operational needs.
Requires proficiency in reading, writing, and communicating in English

Responsibilities

Monitor technician KPIs to track productivity, efficiency, and sales performance.
Provide on-the-job training to improve technical skills and service quality.
Conduct structured, in-person technical training sessions within designated time slots.
Lead and coordinate weekly service meetings to align team goals, share updates, and address challenges.
Handle escalated customer concerns promptly and professionally to ensure high satisfaction and retention.
Accompany junior technicians on callbacks to guide troubleshooting and resolution processes.
Drive the service team to maintain a minimum 75% close rate on all jobs.