HVAC Service Field Supervisor

Paschal Air, Plumbing & Electric • Springdale, AR

3d

About The Position

We are looking for a HVAC Service Field Supervisor to join our team!
At Paschal Air, Plumbing & Electric, we’re more than a home services company—we’re a team committed to developing people, delivering world-class service, and building something that lasts. Here’s what sets us apart:
People-first culture – We believe in investing in our employees through training, coaching, and clear career paths.
Leadership opportunity – This role gives you real influence in developing technicians, improving performance, and shaping the future of the HVAC service team.
Stability with growth – Paschal is a privately held, financially strong company with a long-term focus and continued expansion.
Supportive leadership – You’ll partner closely with experienced managers who value collaboration, accountability, and continuous improvement.
High standards, high trust – We set clear expectations, empower our leaders, and give you the tools to succeed.
Purpose-driven work – What you do matters—to our customers, your team, and the company as a whole.
If you’re a service-minded leader who enjoys developing people, solving problems, and raising the bar, Paschal is a place where to build a long-term, meaningful career.

Requirements

• Proven HVAC service experience with strong technical and diagnostic skills
• Leadership mindset with the ability to train, coach, and develop technicians
• Excellent customer service and communication skills
• Strong mechanical aptitude and understanding of HVAC systems, tools, and safety practices.
• Ability to explain technical information clearly to customers
• Computer proficiency (timekeeping, billing, mobile systems, payment processing)
• Valid driver’s license with a good driving record
• High school diploma or GED required; applicable HVAC licensure required per state regulations

Responsibilities

• Supervise and support HVAC service technicians to ensure quality workmanship and customer satisfaction
• Assist with interviewing, hiring, onboarding, coaching, and performance management of technicians
• Lead new-hire orientation and ongoing technical and customer service training
• Conduct ride-alongs to coach technicians on diagnostics, technical skills, customer communication, and best practices
• Monitor technician KPIs and implement training strategies to improve performance
• Review and resolve service and maintenance callbacks, identifying trends and corrective actions
• Ensure technicians follow service standards, documentation requirements, and customer contact expectations
• Communicate regularly with the Service Manager on training progress, performance issues, and team needs
• Perform other duties as assigned

Benefits

• Competitive compensation
• Performance-based incentives tied to regional success
• Full benefits package, including medical, dental, vision, and retirement plans
• Opportunity to build and lead one of Paschal’s most critical growth markets
• A privately owned company with long-term leadership stability—not private equity backed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED