HVAC & Equipment Maintenance Manager

Dartmouth College•Hanover, NH

70d•$95,000 - $123,500•Onsite

About The Position

As the HVAC & Equipment Maintenance Manager, reporting to the Director of Maintenance Services, you oversee daily operations crucial to Dartmouth College's Facilities Operations and Management (FO&M). You lead a team responsible for HVAC maintenance, plumbing, and various building systems, ensuring seamless functioning of essential systems like heating and ventilation. These systems provide essential services to support research, academic, athletic, and residential experiences for the Campus community that require effective delivery of services and emergency response. Your role involves both managing internal personnel and coordinating contractors. Besides working closely with other supervisors/managers within FO&M, as an integral member of the FO&M team, this individual works closely with and supports facilities managers in the Real Estate Office (REO), Dartmouth College Athletic Department (DCAD), Professional Schools, Residential Operations, and other College organizations. Dartmouth facilities include over 6.5 million square feet in 165 buildings, serving over 5,900 students and 4,000 faculty and staff in a variety of academic, research, administrative, athletic, and residential spaces. These include facilities located on the primary campus and ancillary facilities such as the Ravine Lodge and College Grant.

Requirements

Associate/bachelor's degree in HVAC technology or equivalent experience and technical certifications.
Ten years of progressive experience, preferably in higher education or institutional settings, including supervisory roles.
Valid driver's license in compliance with Dartmouth College's Driver Safety and Motor Vehicle Policy.
Strong leadership skills to motivate staff towards excellence.
In-depth knowledge of HVAC systems, including heating, cooling, ventilation, and air quality management.
Extensive troubleshooting skills in HVAC systems components and equipment.
Familiarity with safety codes, building regulations, and college policies.
Experience in estimating, scheduling, and managing multiple projects.
Proficiency in standard business software (e.g., Microsoft Office) and computerized maintenance management systems.
Effective communication skills with staff, college personnel, and contractors.
Budget planning and financial management expertise.
Project management skills, including planning, scheduling, and contract management.
Availability for on-call duty during emergencies, including after-hours response.
Commitment to sustainability initiatives.

Nice To Haves

Master plumbing/plumbing license and/or universal refrigeration license preferred.
Experience with Johnson, Honeywell, and other BAS systems.

Responsibilities

Lead the assigned shop staff, fostering teamwork and collaboration to enhance service-delivery excellence. Coordinate with other department managers to ensure seamless workflow.
Manage a diverse team, including plumbers, gas and oil burner technicians, building maintenance workers, and refrigeration technicians, overseeing planned, unplanned, and emergency response services crucial for Dartmouth's facility operations.
Collaborate with other Managers to identify opportunities for innovation and continuous improvement, implementing best practices to reduce costs, enhance efficiency, and boost productivity.
Provide direction, support, and mentorship to direct reports, including performance management, hiring, and personal development initiatives.
Constructively resolve conflicts to strengthen team cohesion and trust among team members, managers, and Dartmouth College partners.
Act as the primary escalation point for risks or issues, developing mitigation strategies and escalating as necessary to FO&M leadership.
Manage resource scheduling and assignments to optimize operational efficiency and identify staff training needs and growth opportunities.
Utilize effective verbal, visual, and written communication skills to convey organizational messages.
Develop and implement emergency response plans and procedures to address HVAC system failures and other emergencies, ensuring rapid and effective resolution.
Ensure compliance with relevant regulations, codes, and standards governing HVAC operations, maintaining adherence to safety regulations, environmental laws, and industry best practices.
Provide exceptional customer service, promptly addressing customer concerns courteously and enthusiastically. Build rapport with customers to proactively understand their needs and address any issues.
Manage third-party contractors and supply vendors effectively, ensuring service delivery meets or exceeds customer expectations.
Serve as a point of escalation for customer issues related to work order completion and service-related matters, taking necessary action to resolve or escalate to FO&M leadership.
Advocate for a safe work environment and ensures work is completed in accordance with all applicable standards, requirements, and laws (OSHA, state/federal, local, regional, etc.)
Utilizes best practices and the work order management system, review reports which include KPIs / SLAs and incorporates them into daily operations.
Delivery of best-in-class HVAC, refrigeration, plumbing, gas and oil burner technicians, preventative maintenance programs, emergency and planned maintenance response programs, quality assurance programs and maintenance of critical equipment and systems.
Estimates the cost of work orders where required.
Ensures work order completion, the procurement of materials, and identifies issues or risks to timely completion of planned and unplanned work with the assigned staff and develop strategies to mitigate risks. Provide expertise and guidance to staff as required.
Ensure HVAC systems, and other mechanical system considerations are made during capital projects and to assist in the development and implementation of the annual maintenance plan.
Works with Campus Services financial services staff to ensure appropriate fiscal, procurement, and resource administration within areas of responsibility.
Manages operating expense budget for assigned portfolio and advises of any variances, including identifying opportunities for cost savings. Advises Assistant Director of Maintenance Services on overhead, tools and equipment needed for the shop.
Responsible for Contract Management & Compliance with third party contractor and supply vendors.
We are actively striving to make Campus Services a desired place to work in the Upper Valley, where people feel welcomed and can be their authentic selves, be heard, and feel accepted. We want those who receive our services to feel this culture. We should treat one another the same way we treat our customers.
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communication.
Participates in division-wide CEB initiatives and training, including promoting the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability, and Respect).
Willingness to foster a growth mindset in improving inclusion across the division.