HVAC & Electrical Subject Matter Expert

Progress Residential•Dallas, TX

28d

About The Position

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work. As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful. The HVAC/Electrical Subject Matter Expert (SME) is a member of the National Technical Team. This position responds to vendors and technicians that require on-site technical assistance or approvals for high cost and high impact Service Requests in the disciplines of HVAC and Electrical Systems. This position also provides technical support for National PM programs as needed. The HVAC/Electrical SME is a key contributor to several KPIs including resident satisfaction, service timelines and service costs in specific job categories. In conjunction with the National Manager of HVAC/Electrical this position will build and execute a repair vs. replace strategy to drive consistent and predictable outcomes while maximizing the life span of critical mechanical systems.

Requirements

10 or more years of experience with maintenance in multi-family, commercial or military housing; single family rental, mechanical trades or equivalent work experience as a residential service technician/manager with extensive knowledge of residential HVAC and Electrical systems.
High school diploma or equivalent required
Valid Driver's License required
Ability to work flexible hours which may include some weekends and evenings.
Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA
Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule
Mastery of general UBC building codes and rental property health and safety regulations.
Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease
Strong customer service skills
Strong skills with MS office products
Proven record of working independently and with minor supervision
Ability to work in a fast-paced environment

Nice To Haves

SalesForce and/or Yardi experience strongly preferred

Responsibilities

Support vendors and technicians to provide outstanding customer service and timely resolution to resident requests relating to HVAC and Electrical.
Review vended scopes of work to ensure consistency in repair/replace philosophy and pricing.
Support preventative maintenance programs to improve resident satisfaction, control costs and maximize life span of mechanical systems
Coordinate efforts with local MSA resources when needed.
Report Vendor/MSA deficiencies to the National Manager of HVAC/Electrical to support the enhancement of the resident experience.
Troubleshoot technical issues in specified disciplines and negotiate/approve cost estimates for repairs.
Comply with the Company's national procurement policy and program
Communicate effectively with vendors and local market members
Comply with all Company applicable policies and health and safety rules and regulations.
Coordinate activities to maximize the efficiency of all processes
Ensure that workplace safety standards and practices are always followed
Stay current with company required technical and compliance training.

Benefits

Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off - Enjoy PTO based on tenure, 10 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

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