HVAC Dispatcher

Parker & Sons•Phoenix, AZ

9d•$22 - $24

About The Position

Parker & Sons is currently seeking an HVAC Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling, creating routes and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair. Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 50 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A+ rating with the Better Business Bureau and even won the BBB Torch Award For Ethics (Twice!) THIS SHIFT IS FROM 10AM-7PM (M-F) Must have a Minimum 1 years of dispatching experience in HVAC, Electric, Plumbing, or a related trades industry, Candidates with no trades dispatch experience will not be considered.

Requirements

Dispatch and/or Customer Service experience required
Knowledge of the Phoenix Metropolitan area for best routing practices
Microsoft Office Products such as Outlook, Word and Excel
Maintain positive outlook even in stressful situations
Attention to detail
Strong phone presence
Must have strong verbal and written communication skills
Deliver world class customer service
Be flexible with seasonal working hours
Be self-motivated

Nice To Haves

Bi-lingual a plus, but not required

Responsibilities

Route jobs created by the call center to technicians for HVAC
Answer incoming requests from technicians via phone or email regarding the job they are on or attempting to dispatch to
Answer incoming requests from the call center and other departments via email, phone, Teams chats, etc.
Audit information listed in jobs to determine information is accurate regarding type of service and equipment to assign to the appropriate technician
Manage the dispatch board by monitoring technicians’ progress throughout their day and keeping in communication on follow ups and job extensions
Communicate with customers on job updates including delays, move up attempts and reschedules
Minimal additional administrative duties