HVAC/R Dispatcher

CoolSysLa Feria, TX
2d$22 - $28

About The Position

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

Requirements

  • Strong computer (Excel/Outlook) skills.
  • Ability to handle multiple tasks concurrently.
  • Stay calm under pressure.
  • Excellent verbal and written communication skills.
  • Strong sense of urgency.
  • “Can do” attitude and demonstrated commitment to get the job done.
  • Reliable and dependable.
  • Friendly and helpful demeanor

Responsibilities

  • Prioritize calls (incoming and backlog).
  • Assign and dispatch technicians.
  • Work with Service Managers to address open calls.
  • Respond to inquiries.
  • Create and distribute required reporting.
  • Maintain proactive communication with customers regarding missed SLAs.
  • On a daily basis, review all incomplete calls.
  • Maintain entry and verify nightly “on call” crew.
  • Work with Service Managers to ensure preventative maintenance is completed on schedule.
  • Understand the geography of the market and understand the technicians

Benefits

  • Medical, Dental, Vision and Prescription coverage
  • Paid vacation and holidays
  • 401(K) match
  • Life insurance, AD&D and long-term disability
  • Tuition reimbursement
  • Opportunities available nationwide
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
  • Pet Insurance
  • Legal Plan, and ID Theft Protection
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