HVAC Dispatcher

Hightower Service•Arlington, TX

16h•$18 - $20•Onsite

About The Position

SNAPSHOT OF BECOMING OUR HVAC DISPATCHER: Hightower Service, Inc. is looking for a warm and results-driven person to become our HVAC Dispatcher and enhance our customer service! This full-time role works in our Arlington, TX office and elevates our day-to-day by strategically dispatching technicians and coordinating with internal teams. If you think you could be the right fit, keep reading! WHAT'S IN IT FOR YOU: Competitive pay of $18.00 - $20.00/hour Bonuses Medical insurance (health, dental, and vision after 60 days) HSA/FSA Life insurance Short- and long-term disability 2-week yearly paid vacation 5 paid holidays Paid training and growth opportunities Company phone We offer stable, year-round employment and a supportive environment where every team member is valued and appreciated! WHY WE'RE A GREAT CHOICE: Our organization is under new management, bringing fresh vision and opportunities for growth! We have been providing HVAC and Electrical services to the Arlington, Texas area since 1952. Our mission from the beginning was to provide our customers with the best professional service in the industry. We are a proud Carrier Factory Authorized Dealer and a President's Award winner. We service all makes and models of equipment, both residential and commercial, and offer a complete electrical service department. We know our company is only as good as our employees. That is why we retain all of our employees throughout the year. This gives us a more consistent workforce, which is an advantage to the customer. We are a close group and offer competitive pay, great benefits, cutting-edge training , and opportunities for career development . WHAT YOU'LL BE DOING: Our HVAC Dispatcher is the bridge between our customers and technicians, providing professional customer service and coordinating various logistics to deliver smooth, efficient, and high-quality support! Adaptability, collaboration, and attention to detail will be crucial as you: Work from 8 AM - 5 PM OR 7 AM - 4 PM and participate in an after-hours/weekend dispatching rotation Manage a high volume of incoming phone calls and speak with customers Schedule appointments for electrical, maintenance, installation, repair, and emergency/after-hours service Maintain accurate records in the WEX system Strategically dispatch technicians to jobs based on availability, location, urgency, and skill set Coordinate with managers, techs, and warehouse teams to support efficiency Maintain open communication between techs and customers and provide timely job updates Resolve scheduling conflicts and address problems as they arise

Requirements

Experience in a dispatch, call center, or relevant customer service role
Strong computer skills with the ability to quickly learn dispatch and WEX software
Professional verbal and written communication skills
Strong organizational skills
Ability to multitask, manage time effectively, and stay calm under pressure
Dependable work ethic and punctual attendance
High school degree or equivalent

Nice To Haves

Dispatch experience in a trade industry
Emergency/after-hours dispatching experience
Familiarity with scheduling software
General electrical/HVAC knowledge

Responsibilities

Work from 8 AM - 5 PM OR 7 AM - 4 PM and participate in an after-hours/weekend dispatching rotation
Manage a high volume of incoming phone calls and speak with customers
Schedule appointments for electrical, maintenance, installation, repair, and emergency/after-hours service
Maintain accurate records in the WEX system
Strategically dispatch technicians to jobs based on availability, location, urgency, and skill set
Coordinate with managers, techs, and warehouse teams to support efficiency
Maintain open communication between techs and customers and provide timely job updates
Resolve scheduling conflicts and address problems as they arise