HVAC Dispatcher

Comfort First Heating & Cooling LLC•Sanford, NC

13d•Onsite

About The Position

HVAC Dispatcher Key Duties and Responsibilities: · Answer incoming service calls and schedule appointments promptly · Dispatch technicians to jobs based on skills, availability, and location · Provide customers with scheduling updates, delays, and job status information · Support technicians throughout the day with job details and clear communication · Monitor routes and workloads to maximize efficiency and productivity · Collaborate with service managers to resolve scheduling conflicts and prioritize urgent calls · Maintain accurate service records, work orders and documentation in company systems · Assist with administrative tasks such as billing, invoicing, and reporting when needed (This is not a remote position) HVAC Dispatcher Qualifications: · Previous experience in dispatching, scheduling, or customer service (HVAC or home services preferred) · Strong organizational and multitasking skills with attention to detail · Excellent verbal communication and customer service skills · Ability to stay calm and solutions-oriented in fast-paced or urgent situations · Comfortable using dispatch or scheduling software and general computer systems · Team-oriented mindset with the ability to collaborate effectively The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Requirements

At least 18 years of age and have at minimum of three years of safe driving experience
Ability to pass background check
High school diploma or equivalent
Authorized to work in the US for any employer
Previous experience in dispatching, scheduling, or customer service (HVAC or home services preferred)
Strong organizational and multitasking skills with attention to detail
Excellent verbal communication and customer service skills
Ability to stay calm and solutions-oriented in fast-paced or urgent situations
Comfortable using dispatch or scheduling software and general computer systems
Team-oriented mindset with the ability to collaborate effectively

Responsibilities

Answer incoming service calls and schedule appointments promptly
Dispatch technicians to jobs based on skills, availability, and location
Provide customers with scheduling updates, delays, and job status information
Support technicians throughout the day with job details and clear communication
Monitor routes and workloads to maximize efficiency and productivity
Collaborate with service managers to resolve scheduling conflicts and prioritize urgent calls
Maintain accurate service records, work orders and documentation in company systems
Assist with administrative tasks such as billing, invoicing, and reporting when needed