HVAC Dispatcher

Comfort First Heating & Cooling LLC • Sanford, NC

3d • Onsite

About The Position

This is a non-remote HVAC Dispatcher position responsible for answering incoming service calls, scheduling appointments, and dispatching technicians based on their skills, availability, and location. The role involves providing customers with scheduling updates, supporting technicians with job details, monitoring routes and workloads to maximize efficiency, and collaborating with service managers to resolve conflicts and prioritize urgent calls. Additionally, the dispatcher will maintain accurate service records, work orders, and documentation, and assist with administrative tasks such as billing, invoicing, and reporting when needed.

Requirements

• Previous experience in dispatching, scheduling, or customer service
• Strong organizational and multitasking skills with attention to detail
• Excellent verbal communication and customer service skills
• Ability to stay calm and solutions-oriented in fast-paced or urgent situations
• Comfortable using dispatch or scheduling software and general computer systems
• Team-oriented mindset with the ability to collaborate effectively
• At least 18 years of age
• At minimum of three years of safe driving experience
• Ability to pass background check
• High school diploma or equivalent
• Authorized to work in the US for any employer

Nice To Haves

• HVAC or home services experience in dispatching, scheduling, or customer service

Responsibilities

• Answer incoming service calls and schedule appointments promptly
• Dispatch technicians to jobs based on skills, availability, and location
• Provide customers with scheduling updates, delays, and job status information
• Support technicians throughout the day with job details and clear communication
• Monitor routes and workloads to maximize efficiency and productivity
• Collaborate with service managers to resolve scheduling conflicts and prioritize urgent calls
• Maintain accurate service records, work orders and documentation in company systems
• Assist with administrative tasks such as billing, invoicing, and reporting when needed

Benefits

• PTO (Paid Time Off)
• Health insurance
• Dental Insurance
• Vision insurance
• 401(k)
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED