HVAC Dispatcher

Bonney Plumbing, Electrical, Heating and Air•Sacramento, CA

3d•$20 - $25

About The Position

You enjoy fast-paced environments, take ownership of your work, and feel confident making decisions that keep things moving. You’re someone who naturally steps in and takes control when things need direction. Coordinating people, solving scheduling challenges, and keeping operations running smoothly is something you do well. At the same time, you communicate clearly and keep others informed, making sure technicians and customers know what to expect. You also enjoy the rhythm of a high-demand environment. Calls come in, schedules shift, priorities change and you’re able to respond quickly while staying organized and focused. Staying ahead of the workload and keeping everything on track gives you a sense of accomplishment. You’re comfortable making real-time decisions and adjusting plans as needed, while keeping communication clear and professional. You take pride in staying in control of the schedule and ensuring everyone involved is aligned. Details matter to you. Clear processes, accurate notes, and well-managed schedules ensure technicians have what they need and customers receive timely service. You understand that strong execution and communication behind the scenes directly impact the customer experience. In this role, you’ll coordinate service calls, manage the schedule, and serve as the central point of communication between customers and technicians. Your ability to take ownership, move quickly, and communicate clearly keeps operations running efficiently. At Bonney, we have spent over 40 years building a reputation that Sacramento homeowners trust. Our dispatchers sit at the center of everything. They are the connection between our customers, our technicians, and our office. If you have dispatching experience in the trades and want a role where your decisions truly matter every day, this is it.

Requirements

2+ years of dispatching experience in the trades, home services, or a related field
Exceptional organizational skills and the ability to manage multiple priorities simultaneously without losing your composure
Ability to speak clearly and professionally with a technician, a customer, and a manager all at once and handle each one well
Ability to make efficient and profitable decisions quickly and independently
Strong customer service instincts with a calm, solutions-focused mindset
High school diploma or equivalent

Nice To Haves

Experience with Service Titan or a similar field service management platform is a strong plus

Responsibilities

Coordinate and adjust HVAC technician schedules throughout the day
Communicate with customers and technicians regarding timing, updates, and changes
Make real-time dispatching decisions based on priority, location, and skill set
Track job progress and proactively resolve scheduling conflicts
Maintain accurate job details and updates in Service Titan
Support daily operations to keep everything running smoothly