HVAC Counter Sales 1

R.E. Michel Company•Richmond, VA

About The Position

The duties include answering telephone calls, locating items, servicing customers, using computer to generate invoice, loading item(s) in customer's vehicle and delivering product to customer location.

Requirements

Basic understanding of Heating and Cooling systems, parts and supplies is required

Nice To Haves

Exemplify excellent verbal communication skills with the general public andor customers.
Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
Demonstrated proficiency while operating a computer and Prophet 21.
Basic math skills. Understands the difference between calculating "markup" and calculating gross margin and the effect of that calculation on sales, gross margin, expenses, bottom line, and controllable expenses.
Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Responsibilities

Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
Display positive attitude by greeting customers as they enter the branch.
Ensure commitments made to customer meetexceed expectations. Enter customer order in system on the same day the order is received.
Pull customer orders from warehouse and load into company delivery truck, customer vehicle or stage pick up by using safe material handling procedures.
Produce and complete paperwork accurately including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.
Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.
Follow procedure to process all customer returns and warranties the same day it is received.
Maintain self service area by restocking, rotating displayend caps, and tidying area.
Createmaintain branch displays that support corporate programs and branch's strengthsmarkets.
Use all available resources to locate product for customers. Provide updates as necessary to customer on delivery and backordered product.
Immediately reports damage, safety issues and accidents to supervisor.
Use sales tactics to promote special items or sales. Keep up to date with all new product information. Educate customer on available product, make recommendations and provide information as needed.
Perform warehouse duties whenever necessary. Duties include but are not limited to clearing of debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash, tidying shelves, and loadingunloading by hand or using material handling equipment.
Maintain a safe and clean work environment by keeping workstation neat and orderly.
Professionally represent the R.E. Michel Company by wearing the approved company uniform and abiding by company grooming standards at all times.
Other duties as assigned.