HVAC Comfort Advisor

Bill Howe Plumbing•San Diego, CA

About The Position

The Bill Howe Family of Companies is a San Diego-based family-owned and operated plumbing, heating and air conditioning, restoration and flood services company. Since its inception in 1980, Bill Howe Plumbing, Inc. strived to be San Diego's most reliable plumbing company. Through high quality work and competitive pricing, Bill Howe Plumbing not only became a company of success stories, but also grew into one of San Diego's largest commercial and residential property services companies. Bill Howe is currently hiring an experienced HVAC Comfort Advisor. HVAC Comfort Advisor is a professional sales position responsible for providing exceptional customer service at all times. Listens to customers' concerns in regards to the HVAC services provided and suggests proper treatments or solutions to address their service needs.

Requirements

Minimum of 3-5 years of Sales and Installation experience required
Driver's License required
Knowledge of Microsoft Excel and Microsoft Word required.
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
Operate standard office equipment (computers, phones, copier, fax machine or scanner).

Responsibilities

Develop profitable sales, and acquire customers through our established sales and marketing program
Make recommendations to the customer regarding the different options they have to resolve their wants and needs
Identify new business opportunities by performing direct sales activities, and provide support to the administrative personnel as requested
Communicate proper operation and owner's maintenance of the installed equipment to the consumer
Answer related questions as to operation, features, and functions to the homeowner
Perform required documentation for each installation and have client sign necessary paper work and collect payments as directed
Develop self-generated leads through networking, data mining (from existing client records), and referral generation from previous clients
Other duties as assigned

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