HUMANE SERVICES REPRESENTATIVE / PET ADOPTION CENTER

St. Charles County, MO•Saint Charles, MO

41d•Onsite

About The Position

The purpose of this position is to provide clerical assistance to the Division, enter data into computer, assist the public with intakes and adoptions, answer direct inquiries from the general public and promote responsible pet ownership. This position acts under the supervision of the Administrative Assistant.

Requirements

General/tech high school diploma or GED equivalent
1-3 years of experience, with 2 years of clerical experience.
Training including some record keeping, customer service, and/or book-keeping training.
Must have basic computer skills.
Some knowledge of domestic animal behavior and breeds of dogs and cats helpful.
Must be able to work a flexible schedule as needed including some Saturdays.
Requires successful completion of computerized clerical skills testing as follows: Data Entry Microsoft Outlook Customer Service
Please call the Human Resources office at 636-949-7320 to register for clerical testing to be completed online or in person.
If you completed clerical testing prior to 8/13/25, please note that our clerical testing has changed, and you may be required to retest. Please contact Human Resources at 636-949-7320 for more information.

Nice To Haves

Some knowledge of domestic animal behavior and breeds of dogs and cats helpful.

Responsibilities

Verifies accuracy of Rabies Vaccination Certificates and enters data into computer.
Receives and codes Rabies Vaccination forms. Verifies rabies vaccination tags.
Inputs information into the computer.
Answers, screens, and directs incoming telephone calls.
Accepts returned traps or equipment, verifies condition with kennel staff, returns trap deposits.
Prepares correspondence, reports, and other documents as directed.
Greets, directs and collects fees from visitors.
Receives, releases, and processes strays, surrendered and adoption animals.
Files vaccination documents, purchase orders, invoices, and other documents as directed.
Educates the public on responsible pet ownership.
Corresponds with Animal Control officers in the field using two-way radio and computer, dispatches calls.
Process adoptions and disseminates information at special and off-site events.
Accepts and approves adoption applications, researches information as needed.
Dispatches animal control officers as needed.
Assumes duties of Administrative Assistant in their absence.
Assists in the preparation and record keeping of invoices, purchase orders, and public notifications.
Assists in preparation and recording of payroll.
Maintains animal records and files.
Prepares bills for veterinarians and records information in ledger.
Opens and distributes mail.
Assists with cleaning kennels, picks up after cats or dogs, handles some animals.
Cannot telecommute.
Other duties as assigned.