Adoption Services Representative

THE HUMANE SOCIETY FOR TACOMA AND PIERCE COUNTY•Tacoma, WA

About The Position

The Humane Society for Tacoma and Pierce County is looking to add an additional Adoptions Services Rep (ASR) to our Customer Care team! The ASR is responsible for client care, data entry and various clerical duties, but most importantly they help match potential adopters with new pet companions. Duties include providing impeccable customer service, imparting accurate information, reuniting pets with their owners, assuring the well-being of animals in accordance with the five freedoms, maintaining a safe and healthy environment, processing sales transactions, answering phones and keeping precise records. This is a union position, on a 4/10 schedule of 7:30-6:30; days of work are subject to the bidding process per the CBA.

Requirements

High school diploma or equivalent.
Any acceptable combination of education, training and/or experience in animal welfare and/or customer service helpful
Available to work weekends, holiday shifts and overtime as needed.
Medical Clerk License must be obtained within 30 days of employment
Ability to learn various breed identifications of dogs, cats, other domestic and wild animals.
Outgoing, polite and professional manner.
Team player, able to work in a fast-pace environment and multi-task.
The ability to deal with a diverse public on the telephone and in person is required
Communicate effectively orally and in writing
The ability to work compassionately with animals that may be fractious and possibly attempt to bite or scratch
Must have or develop a firm understanding of humane issues and the policies of the Society with the ability to clearly present this information to the public
Excellent organizational skills
Computer skills in a Windows environment preferred including Word, Excel, Power Point, Teams, Acuity, WAITLISTME, and Chameleon

Responsibilities

Provide quality customer service to clients, volunteers and co-workers while actively promoting the Society’s mission, services, programs and events.
Answer telephone calls promptly and courteously, providing accurate information.
Facilitate retail sales and meets sales goals.
Model and encourage the humane treatment of animals.
Promote donation and give opportunities as appropriate; accept and acknowledge monetary and in-kind donations.
Maintains full knowledge in all aspects of Chameleon adoption, medical and transfer functions.
Performs animal assessment, administers vaccinations, and implants microchips according to the THS procedures.
Assist clients with animal adoption processes including but not limited to greeting customer, showing animals and adoption counseling at both on and off-site locations.
Complete adoption agreements, microchip and insurance registrations and provide and discuss medical history.
Prepares and corrects daily animal reports verifying data entry, animal identification and processing are correctly recorded in Chameleon as well as displayed with and on the animals.
Complete all necessary forms and data entry to process adoptions and RTOs.
Complete timely and accurate computer data entry, ensuring both paper and computer-based filing systems.
Maintain materials related to adoptions, education and programs including production and filing.
Responsible for adoption, retail sales and RTO financial transactions
Prepares daily register receipts verifying data entry in Chameleon is correct and balances with the register receipt.
Responsible for inventory of all adoption counter merchandise
Maintains the office procedures in accordance with THS policy.
Is knowledgeable is all office equipment and how to maintain its proper use.
Ensure the lobby and workstations are kept clean, orderly and maintained daily.
Report animal health or behavior abnormalities to Vet Department or Coordinator
Participate in stress and disease reduction efforts throughout the shelter environment.
Reports proper inventory levels of all adoption department supplies and informs Lead when reordering is necessary.
Performs all functions related to the sales of donated and retail items in the adoption area.
Performs intake functions as needed.
Represent the Society in a positive manner by professional personal appearance.
Ensure a safe work environment, following all safety guidelines and modeling safe work practice.
Performs all functions related to the sales of donated and retail items in the adoption area.
Attend and participate in departmental and shelter meetings.
Attend educational venues as recommended/approved.
Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal or the organization at risk.
Willing and cooperatively performs other duties as assigned by proper authority, that may not be in specific job description.
Is flexible with scheduling as needed to meet the needs of the organization.