Human Services Worker II- Mayor's Office of Children & Family Success

Baltimore City•Jackson, LA

1d•$58,931 - $76,893

About The Position

A Human Services Worker II assigns and reviews the work of human services personnel and performs case management, community liaison, complaint and problem resolution, information and referral work related to City, State and private institution services in a City neighborhood. The work of this class involves no supervisory duties or responsibilities. Incumbents receive general supervision from a technical superior. Employees in this class work a conventional workweek, although, on occasion, evening and weekend hours and shift work may be required. Work may be performed in an office under normal working conditions and in undesirable neighborhoods under poor working conditions involving unsanitary conditions, irate citizens and the extremes of weather. The work requires minimum physical exertion.

Requirements

Have a bachelor’s degree from an accredited college or university.
Have two years of experience in performing community service work and working with community organizations.
Have a high school diploma or GED certification and five years’ experience in performing community service work, including four years working with community organizations; or have an equivalent combination of education and experience.
Knowledge of the function of community services and agencies.
Knowledge of community needs and available resources.
Knowledge of the concepts of community development.
Knowledge of community services and organizations.
Skill, in certain designated positions, in speaking, translating, reading and writing a non-English language utilizing specific established rules pertaining to such factors as spelling in letters or characters in a non-Latin-based alphabet or writing system, word meanings, sentence structure, grammar, pronunciation, punctuation and other related language mechanics.
Ability to interpret and explain Baltimore City and State laws, ordinances and regulations regarding sanitation, housing, public health and related social services to the general public.
Ability to gather and retain information about the range of services offered by City and State agencies and private institutions and charities.
Ability to disseminate information and to explain City, State and private institutional services and programs to individuals, business and community groups.
Ability to advocate for others and to persuade others to advocate on their behalf.
Ability to coordinate responses and work efforts from multiple agencies, institutions and community resources organizations.
Ability to communicate effectively, both orally and in writing.
Ability to deal with emergency situations with calm, tact and dispatch.
Ability to conduct and process multiple assignments simultaneously.
Ability to establish and maintain effective working relationships with people of varied backgrounds, including neighborhood residents and their families, government personnel, and community, institutional and private charities personnel.
Ability to maintain records and document information.
Ability to motivate others to help themselves.