Human Services Technician

TX-HHSC-DSHS-DFPS

1d • Onsite

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. The position functions as an assistant to agency staff and supervisors in providing human services to Adult Protective Services (APS) clients. The position interacts routinely with Texas Department of Family and Protective Services (FPS) staff, representatives from various organizations, and the general public. This position provides field support for APS workers in purchasing and delivering goods for clients, and administrative tasks such as routing and filing cases.

Requirements

• Knowledge of Adult Protective Services
• Knowledge of community resources
• Ability to communicate effectively verbally and in writing.
• Ability to follow instructions.
• Ability to get work effectively with others.
• Ability to effectively interact with adults that could have disabilities
• Ability to operate a personal computer, several software packages, and basic office equipment.
• Ability to work in an office supporting several staff members.
• Reliable motor vehicle
• Acceptable driving record for the past five years
• Current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load.
• Proof of driving record, insurance and license.
• Graduation from high school or equivalent.
• One-year full-time social services, clerical, secretarial, administrative support, general office, or FPS experience.
• Thirty semester hours from an accredited college or university (acceptable substitution for experience).

Responsibilities

• Provides the purchase and delivery of goods and service to APS clients at the request of workers and supervisors.
• Assists workers in Safety Contacts for APS clients.
• Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems.
• Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor.
• Assists with routing duties.
• Performs other duties as assigned and required to maintain unit operations including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members
• Retirement plans with lifetime monthly payments after five years of state service
• Options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave
• Optional dental, vision, and life insurance
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment
• Public Service Loan Forgiveness eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees