Human Services Supervisor, Finance and Technology, Human Services Department

Stearns County MN•St. Cloud, MN

2d•$99,353 - $118,633•Hybrid

About The Position

Human Services Supervisor, Finance and Technology, Human Services Department Salary Hiring Rate: $47.77/hour, Grade 26, Exempt, Non-Union Stearns County Mission: Provide Exceptional Public Services to Assure a Safe, Healthy, Vibrant County for All. Stearns County Values: Professional | Approachable | Responsive | Collaborative | Fair & Equitable Stearns County is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, sex, age, marital status, public assistance status, veteran status, disability or sexual orientation. It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete. Hiring Range: $99,353-$118,633/annually Stearns County derives strength from its workforce and fosters a welcoming environment where all are respected and valued. We are seeking an innovative and passionate leader to join our Human Services leadership team and supervise a dynamic group of Customer Service Specialists. This role is ideal for someone who thrives in a fast-paced environment and is driven by a desire to challenge the status quo, identify efficiencies, improve processes, and create meaningful change for our customers, our staff, and our community. If you have a talent for inspiring teams, implementing creative solutions, and advancing a sense of belonging, this is your opportunity to make a lasting impact through a rewarding career in public service—while enjoying the excellent quality of life in Central Minnesota. County employees are provided a comprehensive benefit package, contributions to a Pension Plan, and generous time off. Please refer to our Benefits Overview. Position Objective To provide leadership and supervision of employees while managing Human Services budgets, programs and services. This position is responsible for ensuring that business is performed in accordance with policies, procedures, and laws, and providing reports and statistical information regarding human services programs and is responsible for ongoing assessment and development of local and State resources and service capability and coordination of awareness and knowledge of these resources to the areas supervised. Current Assignment: Finance & Technology – New Support Team

Requirements

Bachelor’s degree in Business Administration, Human Services, Organizational Leadership, Public Administration, or a related field and five years of progressively responsible experience in customer service, operations, or program administration OR Master’s degree in Business Administration, Human Services, Organizational Leadership, Public Administration, or a closely related field and one year of supervisory or leadership experience
Reliable means of transportation to travel to multiple locations around Stearns County, some of which may not be accessible by public transportation

Nice To Haves

Knowledge of department programs, operations, policies, and procedures.
Knowledge of best practices in public sector personnel management and client services.
Knowledge of the objectives and functions of state human service programs.
Knowledge of community structure and resources including political, economic, health and social systems capable of lending support to human service programs.
Skilled in working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
Ability to develop strategies for continuous quality improvement.
Ability to effectively provide coaching and leadership to staff.
Ability to independently make decisions supported by logical decision-making.
Ability to assess staff training needs and implement training programs.
Ability to identify potential problems and recommend solutions.
Ability to organize and prioritize work.
Ability to process detailed information in an organized manner.
Ability to effectively communicate verbally and in writing.
Ability to be available for rotating on-call responsibilities outside of business hours.

Responsibilities

Supervises, coordinates, and prioritizes unit activities, workflow, and referrals between divisions and units in an equitable manner.
Identifies and develops strategies, processes, and instructions for continuous quality improvement including establishing guidelines, expectations and performance standards for staff, directing the development and maintenance of work measurement reports and records, and developing onboarding protocols.
Monitors the preparation of statistical and narrative program reports to ensure work is data driven and provides successful performance measures.
Provides leadership, facilitation and support for staff in individual and group consultations of often complex client, systems and ethical issues. and participates in the resolution of problems that cross organizational and jurisdictional lines.
Provides program oversight and outcome management through participation in planning, providing objectives, development and direction; leads special studies and analysis of processes; identifies and resolves issues; advises and provides analytical support on problem definition, planning methodologies, policies and procedures; and cooperates in the resolution of problems that cross organizational and jurisdictional lines.
Develops new initiatives and collaborates in development and response to program improvement plans for state funded programming; and develops processes to improve workflows.
Assists staff in the assessment of client needs and referrals to resources.
Manages client-related services and ensures quality by participating in client file reviews, case audits, and monitoring staff work to ensure accuracy and completion.
Recommends, interprets and carries out program policies and procedures.
Assists with the development and implementation of quality assurance programs, coordinates program and services with community resources, and provides education about services.
Participates in employee selection, orientation, training, and performance management in conformance with County and State personnel policies and procedures; develops job aides and written expectations to ensure compliance with service standards.
Assists with coordinating the implementation and utilization of software applications and programs.
Assists with developing and monitoring budgets and expenditures, analysis of past and current expenditures, revenue sources and developing a forecast of future expenses vs revenue.
Provides representation on Screening Teams and develops screening tools.
Provides internal and external trainings regarding program areas, services, policies and procedures including participation on interdisciplinary teams and regional meetings.
Responds to concerns from clients and the public as well as questions and inquiries from commissioners, community partners and other professionals.
Supervises staff working flexible work hours and in remote environments to manage risk and safety.
Attends work in a regular and timely manner.
Performs other duties as assigned or apparent.