Human Services Process Improvement Analyst

Salt Lake County•Salt Lake City, UT

About The Position

Salt Lake County…A career with a purpose in the community you love! Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading. What it is like to work here: At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop. Surround yourself with: Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place….its our heart and service that bring us together. We encourage a work life balance: Working for Salt Lake County is more than just a paycheck. A career with /Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year. Additional Benefits include: Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees Health Savings account with a county contribution up to $1200/year, Flexible Spending Account 100% county-paid Long-Term Disability and Short-Term Disability option Professional Development including professional membership fees paid Tuition Reimbursement Plus: Onsite medical clinic and gym; pet insurance auto and home insurance and discounts at County facilities. For Benefits information Click HERE To estimate how much your pay and benefits could be worth use our Total Rewards Estimator Join the Human Services Department to inform policy, enhance program impact, and supporting our culture of data-informed decision making. Salt Lake County Department of Human Services brings together seven service areas—Aging & Adult Services, Behavioral Health Services, Criminal Justice Services, the Health Department, Indigent Legal Defense, USU Extension Services, and Youth Services—to advance the well-being, stability, and resilience of individuals, families, and communities. Operating at the intersection of public policy, direct service delivery, and community partnership, the Department addresses complex, overlapping challenges such as criminal justice involvement, substance misuse, mental health, and public health. This position sits on the Human Services executive team as a flexible, department-wide resource, working across divisions and County departments on high-priority initiatives. The role blends data analytics, process improvement, and policy support. The pace of work is often fast, with multiple projects moving simultaneously with projects ranging from rapid-turnaround analyses to support leadership decision making to longer-term projects focused on system improvements. It requires strong technical capability—analyzing data, building dashboards, and producing clear reporting—paired with the ability to define ambiguous problems, identify the right data, and translate insights into practical recommendations that inform decision-making and improve systems. This role is best suited for someone who is adaptable, intellectually curious, and highly organized. This is not a purely technical role; it is designed for someone who is comfortable working with data end-to-end and motivated to apply strategic thinking in a collaborative environment to drive meaningful, incremental change across complex public-sector systems. JOB SUMMARY Evaluates programs to include the analysis, assessment, design, and improvement of computer-based and non-computer-based systems that effectively support agency’s functions.

Requirements

Bachelor's degree from an accredited college or university in Public Administration, Business Administration, Statistics, Social Sciences, or other closely related field, plus four (4) years of related experience; OR an equivalent combination of related education and experience.
Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.
Knowledge of: Effective strategic planning, research, and evaluation methods and techniques
Developing and monitoring program measures and outcomes
Software applications used in statistical analysis and reporting
Effective communications methods and techniques, including data reporting
Principles and methods of effective administration and management
Systems development methodology, including writing a business case and cost estimating techniques
AI platforms and powered visualizations to support productivity
Quantitative and qualitative analyses, statistics, and data manipulation
Public administration
Skills and Abilities to: Research and implement agency management best practices
Analyze statistical data and make appropriate recommendations in an unbiased manner
Use logic to analyze and identify underlying principles, reasons, or facts associated with information or data to draw conclusions
Evaluate data against a set of standards
Establish objectives and specify the strategies and actions to achieve these objectives
Communicate clearly, concisely, and effectively; listen to and understand information and ideas as presented both verbally and in writing
Lead hearings, meetings, teams, or work groups in a manner that produces positive outcomes
Demonstrate sensitivity, tact, and professionalism in interactions with others
Deliver presentations and/or trainings using accepted methods and techniques
Promote cooperation and commitment within a team to achieve collective goals and objectives
Utilize AI platforms to improve data collection and reporting, and enhance process flow
Work independently and as part of a team

Responsibilities

Develops and monitors agency-wide program plans.
Identifies existing gaps in data collection, performance management and technology needs, solutions to gaps, analysis of options, consistency with other systems, and cost effectiveness.
Researches and identifies solutions and processes that meet business needs while providing efficient and effective services.
Ensures the agency is in compliance with state and federal policies.
Consults with agency administration, County Information Technology Services (IT), and coordinates the implementation of projects.
Assists with agency program procedures as assigned by leadership.
Creates and refines performance goals and measurements for agency-level programs and ensures alignment with initiatives and outcomes.
Communicates program performance and outcomes to a broad range of stakeholders.
Develops and prepares dashboards and reports to assist in the effective management of agency programs.
Conducts research and provides analysis of various programs within the agency.
Creates and implements tools such as informational and statistical reports, graphs, dashboards, AI-powered visualizations, images, and tables to simplify communication of complex data to a broad range of stakeholders.
Assists with information requests from County officials, media, and state/federal agencies.
Works with agency leadership and other stakeholders to identify and make recommendations of unmet service needs.
Reviews and updates projections of population characteristics, geographic distribution, unmet service needs, and other pertinent data.
Works as an organizational change agent by continually seeking and coordinating implementation of best practices throughout the agency.
Coordinates with agency-level data managers to advance and support Countywide data initiatives.
May supervise staff.

Benefits

12 Holidays
up to 24 vacation days
12 sick days
one personal day every year
Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
Medical coverage including a 100% county paid premium option
Dental and Vision coverage including coverage for adult designees
Health Savings account with a county contribution up to $1200/year
Flexible Spending Account
100% county-paid Long-Term Disability and Short-Term Disability option
Professional Development including professional membership fees paid
Tuition Reimbursement
Onsite medical clinic and gym
pet insurance auto and home insurance and discounts at County facilities