Client Access Service Team (Human Services Assistant)

Fairfax County (VA) • Fairfax, VA

25d

About The Position

The Fairfax County Community Services Board (CSB) is seeking an experienced administrative human services professional with a positive and "can-do" attitude to join the Business Operations department as a Human Services Assistant. Front desk duties include executing the CSB check-in and check-out procedures using the electronic health record (EHR); scheduling and reconciling clinical and medical appointments in the EHR based on approved protocol for notification; fielding phone and in-person inquiries made by the public, clients, and staff in a prompt, courteous, and professional manner; assessing for level of risk or emergency intervention; opening and closing program assignments in the EHR; and updating financial and demographic information required in all client profiles in the EHR and processing payments. Back-office duties include verifying insurance coverage and explaining insurance benefits as requested by clients; monitoring, researching, arranging and conducting annual review/updates of the EHR record with clients to ensure information is accurate and fees are properly set. The successful individual will possess the ability to communicate clearly and concisely orally and in writing; multi-task; prioritize work; and must be detail oriented, accurate in data entry, organized, possess excellent customer service skills, and able to work in a fast-paced team environment. Protects individuals' confidentiality using existing state, local, and federal policies, and procedures. Maintains expertise in several databases related to the EHR, revenue cycle management, as well as Microsoft Office software. You will be required to work evenings and holidays. The CSB strives to create a work environment that facilitates professional growth by broadening your skill base with extensive training and development, modeling best practices in employee relations, employee recognition programs and advancement opportunities along with providing a highly competitive wage and benefits package. Since 1969, the Fairfax-Falls Church Community Services Board Community Services Board has served individuals of all ages who have mental illness, substance use disorders, serious emotional and/or developmental disabilities. Our vision, aligned with the goals of One Fairfax, is that everyone in our community has the support needed to live a healthy, fulfilling life. Fairfax County is a dynamic and diverse community spanning over 400 square miles. With over 1.2 million residents, Fairfax County is the most populous jurisdiction in Virginia. Operating as part of Fairfax County government's human services system the CSB provides a wide array of services offering opportunities for career growth and advancement.

Requirements

• Knowledge of the basic principles of human behavior
• Knowledge of word processing and data management programs (Excel, survey software)Ability to communicate effectively to clients
• Ability to organize information and records
• Ability to communicate in written format
• Any combination of education, experience and training equivalent to graduation from high school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience).
• The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.
• This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)
• Additional Work Schedule Requirements: 24/7 day a week shift for a 42.5 hour work week, with a minimum of a 12 hour break between shifts.

Nice To Haves

• 1 year of experience in behavioral health setting.
• 1 year of experience and working knowledge of Electronic Health Records.
• 1 year of experience and familiarity with HIPAA rules and regulations.
• At least 2 years of front-line customer services experience to include responding to internal customer inquiries face-to-face, by telephone, and in writing.
• Excellent computer skills and proficiency in the use of various office computers software's such as Microsoft Outlook, Word, Excel, and Power Point.
• Experience working independently with minimum supervision in a fast-paced, collaborative team environment with a strong commitment to customer service.
• Experience handling confidential information with a high level of integrity and discretion.
• Experience with effectively communicating with diverse bilingual/multi-lingual populations.

Responsibilities

• Assists professional staff with specific routine care management services such as program publicity, routine/limited-service eligibility determination, intake/history client interviews, language translations, interpretations of health information and services, and administration and scoring of diagnostic tests
• Maintains/updates information on available human services and obtains information on new services
• Maintains resource library and assists clients with use of library
• Collects and presents information regarding client dissatisfaction or misuse of services
• Collects, formats and presents program statistics for reports and program assessments
• Teaches, interprets and/or assists with conducting health information classes

Benefits

• Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home - including Spanish, Asian/Pacific Islander, Indo-European, and many others. We encourage candidates who are bilingual in English and another language to apply for this opportunity. A foreign language skills stipend of up to $1560/year (full-time) may be given for qualified bi-lingual employees.
• To find out more about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED