Human Services Assistant I - Frederick County, VA
About The Position
Human Services Assistant I is the entry level in the occupational group for Human Services Assistants. Employees follow established guidelines, policies, and procedures while performing routine administrative tasks supporting and assisting agency clients while receiving close supervision from professional or administrative staff. Interviews clients and takes applications for services or benefits; Documents file, inputs data, prepares and maintains records; Prepares periodic, special and other reports; Verifies complex statistical and other complicated reports for accuracy and completeness; Prepares and types a variety of financial, statistical forms and reports, case documentation; Prepares case files, completes inquiries; Purges cases; Answers telephone and takes messages; and Mails vendor invoices, surveys and other correspondence.
Requirements
- Working knowledge of: administrative and clerical procedures and systems such as word processing, managing files and records, office forms and applications, and other office procedures and terminology; and mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw and interpret graphs. Some knowledge of basic human service needs and state computer programs.
- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.
- Demonstrated ability to: work with clients, co-workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; present information in one-on-one and small group situations; follow written and oral instructions; perform basic mathematics; work with clients, professionals, co-workers and the public; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and display common courtesy and be a team player.
- High school diploma with work experience in customer service or general clerical work involving contact with the public OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Nice To Haves
- Bilingual English/Spanish skills preferred.
- Associate degree or more post-secondary coursework in subjects such as human services, business or related field.
- Previous work experience in Virginia department of social services state or local level.
Responsibilities
- Interviews clients and takes applications for services or benefits
- Documents file, inputs data, prepares and maintains records
- Prepares periodic, special and other reports
- Verifies complex statistical and other complicated reports for accuracy and completeness
- Prepares and types a variety of financial, statistical forms and reports, case documentation
- Prepares case files, completes inquiries
- Purges cases
- Answers telephone and takes messages
- Mails vendor invoices, surveys and other correspondence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
