HUMAN RESOURCES SUPPORT ANALYST (TECHNICAL MANAGER IV)

State of Illinois • Springfield, IL

1d

About The Position

This position serves as a Human Resources Support Analyst for the Bureau of Personnel Management (BPM) and coordinates activities that support bureau technology applications for improved decision-making, data retrieval, document management, and increased productivity of resources. This position is accountable for the oversight and non-technical support of various human resources automated applications and software technologies within the BPM. This position is also responsible for the research and preparation of recommendations to implement changes for the automation of procedures and business processes.

Requirements

• Completion of a bachelor's degree majoring in business management, public administration, human resources, project management, or a related field PLUS two years of experience working with human resources applications, web applications, end user support, project management related to data and reporting, or a combination thereof; OR eight years of experience working with human resources applications, web applications, end user support, project management related to data and reporting, or a combination thereof.
• Successful completion of a background screening.

Nice To Haves

• Experience analyzing operating procedures and policies to automate processes.
• Strong oral communication skills with the ability to train users on the use of human resources automated solutions or applications.
• Experience extracting and interpreting data to create reports.
• Ability to organize and handle multiple functions in a fast-paced environment within given time constraints.
• Ability to work cooperatively in a team environment; ability to interact with employees in a professional manner and maintain professional and harmonious relationships.

Responsibilities

• Coordinates with functional and technical staff to support and maintain all human resources applications to include specified data tables, serves as a non-technical support point of contact for assigned functional areas, and assists subject matter experts with ensuring data integrity.
• Conducts special projects and research of department and Bureau of Personnel Management (BPM)operational procedures and personnel administration programs, formulates alternatives for improvements, and implements improvements to enhance departmental personnel services.
• Conducts research of procedures and applications to determine compliance with standards, tracking to ensure efficient operations, and optimal use of resources.
• Manages all permissions for human resources applications to include Department of Innovation and Technology (DoIT)-owned System Application and Products (SAP). This includes conducting reviews of access permissions on a consistent basis with documented reviews per audit compliance requirements.
• Ensures that automated personnel administration programs are consistent with departmental policies, Central Management Services (CMS) policies, and bargaining unit provisions, as well as sufficient to meet departmental personnel administration needs.
• Assists users with application-related issues and submits information technology support and action request tickets to the Bureau of Information Processing (BIP), providing an exceptional level of support to enhance the customer experience.
• Provides training and guidance for agency use of all BPM owned applications and SharePoint Online sites.
• Prepares, maintains, and supports a variety of reports or queries using appropriate reporting tools, including the Human Resources DataMart and other applications. Prepares ad hoc reports, assists in the development of standard reports, and conducts special studies as requested by the Bureau Chief of Personnel Management and/or executive management in support of operational, contractual, and agency leadership requirements.
• Performs duties in compliance with departmental safety rules. Performs all duties in a manner conducive to the fair and equitable treatment of all employees.
• Performs other duties as assigned.

Benefits

• Monday-Friday work schedule
• Flexible work schedules in several program areas (flexible time, hybrid scheduling).
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• (12) Weeks paid Maternity/Paternity Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)
• Tuition Reimbursement
• Employee Assistance Program and/or mental health resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level