Human Resources Service Delivery Analyst

Harbor Group Management•Norfolk, VA

14d•Onsite

About The Position

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents. HR Service Delivery Analyst Location: Onsite, Norfolk, Virginia Corporate Office Position Summary The HR Service Center Analyst serves as a first point of contact for employees, candidates, and managers by delivering timely, accurate, and consistent HR operational support. This role supports core HR processes including onboarding, pre-employment screening, employee records management, system access administration, and general HR inquiries. The Analyst ensures data integrity within Dayforce, compliance with employment regulations, and a positive employee and candidate experience through responsive service and process ownership.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field preferred, or equivalent experience.
2–4 years of experience in an HR operations, HR shared services, or HR administrative role.
Hands-on experience with an HRIS required; Dayforce experience strongly preferred.
Experience supporting onboarding, pre-employment screening, I-9, and employee data management.
Strong customer service orientation with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and strong organizational skills.
Knowledge of basic employment laws and HR compliance practices.
Proficient in Microsoft Office (Outlook, Excel, Word).

Nice To Haves

Bachelor’s degree specifically in Human Resources or a related discipline.
Experience working in a high-volume, multi-location, or shared services HR environment.
Advanced experience with Dayforce, including onboarding workflows, recruiting integrations, document management, reporting, or security roles.
Familiarity with third-party HR vendors such as HireRight or similar background screening providers.
Working knowledge of U.S. employment laws and compliance requirements (I-9, FLSA, background check regulations).
Experience supporting HR programs such as incentive, bonus, or retention initiatives.
Experience ordering and managing compliance-related materials such as Labor Law posters.
Strong analytical skills with the ability to identify trends, data issues, or process improvement opportunities.
Experience participating in HR projects, system implementations, or process improvement initiatives.
Ability to thrive in a fast-paced environment with changing priorities and deadlines.

Responsibilities

Monitor and manage the HR Service Center mailbox and ticket queues, responding to employee and manager inquiries within established service level agreements (SLAs).
Resolve routine HR questions related to onboarding, employment verification, system navigation, policies, and basic HR transactions.
Escalate or route complex or sensitive issues to the appropriate HR functional team while maintaining ownership through resolution.
Maintain confidentiality and professionalism when handling employee and candidate information.
Initiate, track, and monitor background checks and drug screenings for candidates, coordinating with third-party vendors and communicating status updates to candidates and hiring managers.
Monitor onboarding workflows in Dayforce to ensure completion of all required tasks, following up with managers and new hires to address delays or missing information.
Complete new hire records in Dayforce by entering required data not captured through requisitions or upstream processes.
Ensure all required new hire documentation (e.g., offer letters, I-9s, acknowledgments) is accurately uploaded and attached to employees’ electronic personnel files.
Communicate offer rescinds in accordance with company guidelines, ensuring legal compliance and confidentiality.
Maintain accurate and up-to-date employee data within Dayforce, ensuring data integrity and compliance with internal controls.
Manage and administer system access for HR-related platforms, including Dayforce and background screening systems (e.g., HireRight), ensuring appropriate access levels and timely provisioning/deprovisioning.
Support audits and reporting by ensuring documentation completeness and system accuracy.
Administer HR programs such as stay bonuses or similar initiatives by generating, tracking, and distributing required communications and letters.
Coordinate the ordering and distribution of required Labor Law posters for new locations, acquisitions, or regulatory updates, ensuring compliance with federal, state, and local requirements.
Assist with process documentation, standard operating procedures, and continuous improvement initiatives within the HR Service Center.
Participate in HR operational projects, system enhancements, and process improvement initiatives as assigned.
Identify opportunities to streamline workflows, improve employee experience, and enhance service delivery through better use of Dayforce and HR tools.
Support peak periods and cross-train within the HR Service Center to ensure business continuity.