Human Resources Partner

Amazon•Newark, NJ

25d

About The Position

As an HR Partner, you'll serve as a professional who earns trust throughout the organization while demonstrating action-oriented, flexible problem-solving skills with meticulous attention to detail. In this role, you will collaborate with HR Business Partners to implement and deploy strategic HR initiatives focused on employee engagement, exceptional internal customer service, talent development, organizational effectiveness, and workforce planning. Success in this position requires a versatile skill set - the ability to connect strategic objectives with tactical execution while collaborating effectively across diverse teams, organizational levels, and situations. This is an ideal opportunity to join our growing team, where you'll find abundant possibilities to expand your professional capabilities while making meaningful, positive impacts for our associates every day. Based in Newark, this role will focus primarily on the Customer Care organization.

Requirements

Bachelor's degree, or 3+ years of equivalent experience
Experience with Microsoft Office (Excel, Word, PowerPoint) and Outlook

Nice To Haves

Highly effective verbal and written communication skills
1+ year of call center HR experience
Experience with working in a rapid and complex changing environment driven by continuous innovation
Demonstrated ability to maintain strict confidentiality regarding payroll, benefits and sensitive HR matters

Responsibilities

Address employee inquiries and situations with confidentiality and expertise while managing routine processes throughout the complete employee lifecycle, from onboarding to offboarding
Function as a subject matter expert and provide guidance to internal customers on HR-related matters
Enhance the employee experience by collaborating effectively with managers, employees, and core teams to deliver exceptional service on HR tools, policy, etc
Exercise sound judgment equitably, navigate ambiguous situations, and serve as the initial escalation point for employee concerns
Champion the adoption of technology, self-service solutions, change management practices, and continuous improvement initiatives
Leverage data analytics and key metrics to identify trends, anticipate business requirements, and develop strategic action plans, including comprehensive attendance and attrition analysis
Partner closely with our global HRBP and Employee Relations team to bring consistency to HR processes across Audible
Contribute to building and supporting people programs unique to the Customer Care organization (e.g., Cornerstone Training program, Rotation Program, etc); complete other ad-hoc project and program management, such as creating job aids, manuals and illustrations to encourage learning, awareness and simplicity
Act as change agent to business through process design and approaches that support change and transformation