Human Resources Manager - North America / East, SMCP Group

SMCP NORTH AMERICA (US, CANADA)•New York, NY

37d•$110,000 - $120,000•Hybrid

About The Position

The HR Manager serves as a strategic partner to business leaders, driving HR initiatives that foster an inclusive, high-performance culture. This role is responsible for leading HR operations for a designated employee population, ensuring alignment with business goals while delivering an exceptional employee experience.

Requirements

Bachelor’s degree
3+ years of related experience
Strong Analytics skills
Some local travel required
Highly motivated, self-starting individual & strategic thinker
Must be hands on and enjoy working in a highly creative and entrepreneurial environment
Strong interpersonal and communications skills (verbal and written)
Must be detail oriented, organized and flexible
Must have strong multi-tasking skills and be able to work well under pressure
Demonstrate strong project management, team leadership and the ability to deliver results
Flexible and able to adapt to change within an evolving group

Nice To Haves

Foreign Languages, a plus

Responsibilities

Serve as a trusted advisor to field leadership on complex employee relations matters, providing strategic guidance and risk mitigation strategies.
Lead investigations and resolution of sensitive employee issues in partnership with HR leadership and legal counsel.
Coordinate and consult with HR leadership on performance management issues, including corrective action and termination.
Maintain accurate and secure records in support of employee relations, engagement, discipline and safety processes.
Partner with district and regional leaders to develop action plans around organizational development opportunities.
Drive performance management processes, including goal setting, coaching, and succession planning.
Analyze HR metrics and provide actionable insights to influence business decisions and improve organizational effectiveness.
Facilitate leadership training and development programs to build managerial capability across the organization.
Conduct exit interviews with store managers and employees, as needed.
Review Onboarding and Exit Survey feedback and share with district managers on a regular basis.
Provide support and direction related to HR processes including the performance evaluation and merit increase processes.
Support recruitment of store employees by reviewing, editing as necessary, and approving job requisitions and offer letters in the Company’s talent acquisition system
Collaborate with hiring managers to optimize talent acquisition processes and enhance candidate experience.
Partner with HR team to ensure competitive offers and retention strategies.
Support field teams in building a strong talent pipeline through proactive networking and employer branding initiatives.
Leads planning and participation in college career fairs, representing the company brand and engaging prospective talent.
Oversee background check reviews and take timely action to mitigate risk.
Manage unemployment claim responses and ensure compliance with legal standards.
Provide employment verification for designated employee group, when not available through The Work Number
Support Workers’ Compensation case management, including filing and follow-up, as needed.
Process the onboarding and offboarding of employees in the designated employee group in the Company’s HRIS system.
Ensure accurate and timely resolution of HR inquiries via Company’s HRIS system.
Maintain full compliance with company policies, employment laws, and safety regulations.