HUMAN RESOURCES MANAGER - PHOENIX, AZ

Compass Group•Phoenix, AZ

About The Position

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryJob Summary: The HR Specialist will assist the National Recruitment Center team with administrative tasks relating to the end-to-end recruitment process for all Compass Group hourly applicants via MyOpportunity applicant tracking system (Success Factors).

Nice To Haves

Associate’s degree in human resources, business or other relevant degree, or equivalent combination of education and experience in working as an HR / recruitment specialist or functional professional with relevant technical experience.
Excellent organizational, communication and relationship management skills.
Computer skills including intermediate level proficiency in MS Word, Excel and PowerPoint (knowledge of SAP/SuccessFactors is a plus).
Ability to work in a fast-paced environment and drive for excellence and high performance.
Strong desire for continues learning and process improvements with passion about technology

Responsibilities

Providing coverage on the National Recruitment Center Help Desk. This includes:
Responding to managers’ e-mails/calls, troubleshooting and providing guidance on MyOpportunity recruiting system and process requirements, policies and procedures.
Logging issues, coordination of problem resolution with other working groups and ensuring that appropriate communication, hand-off and follow-through occur.
Escalation of issues and trend-reporting.
Maintaining and contributing to National Recruitment Center Knowledge Base.
Creating and maintaining the appropriate documentation, e.g., Manager FAQs, How-to’s, troubleshooting instructions, etc.
Providing assistance for general MyOpportunity administration duties in accordance with the established process standards and requirements, such as: generating and distributing reports, supporting HR Generalists with background check processing follow-ups and exceptions, etc.
Building of sustainable relationships – effectively interact and collaborate with customers, team-members and technical teams, and provide back-up coverage and training as required.
Completion of other assignments and projects as required by a manager.