Water Country - Human Resources Manager

Herschend • Portsmouth, NH

1d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Human Resources (HR) Manager will serve as a strategic business partner to the entire organization, acting as a subject matter expert in many areas of HR, specifically recruiting, training and internal communications. This person will also participate in payroll, benefits, record-keeping, onboarding, offboarding, employee (host) relations and special projects that are assigned by park leadership. We are currently looking for a: Water Country - Human Resources Manager

Requirements

• Must be at least 18 years of age to comply with New Hampshire Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to exude unwavering professionalism toward guests, hosts, management and other human resources contacts
• Ability to maintain confidentiality and protect sensitive host data
• Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
• Ability to use office technology and equipment, such as PC, software, and copier
• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Nice To Haves

• Bachelor’s degree in HR, Business Management or related field preferred; equivalent experience will be considered.
• Experience in theme park industry, hospitality, tourism, or entertainment highly desired
• 3+ years of previous work experience in an HR or management role
• Prior experience in Recruitment, Leadership and Training & Development are preferred, but not required.
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• Knowledge of Canva, Workday, Quinyx, Forms or PowerBI, a plus

Responsibilities

• Manage all aspects of the HR team and any other assigned departments
• Lead by example, attitude, and as a representation of Water Country’s core values
• Act as an approachable mentor and coach to all hosts throughout the park
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental labor budgets
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all HR positions and backfill these positions when needed
• Ensure that all required meal breaks and schedules follow New Hampshire law
• Assist with team scheduling and timekeeping activities
• Manage all activities related to the employment life cycle for Water Country
• Ensure strict compliance of all federal, state, and local employment laws and company-established policies and procedures
• Manage all aspects of the staffing process, including recruiting, job requisitions, interviewing, hiring and onboarding
• Lead Water Country’s host orientation program
• Investigate host relations issues and bring them to resolution.
• Advise Park leadership and hosts in the areas of coaching, discipline, benefits information, paid time off, and retirement plans.
• Manage the timely completion of HR paperwork, host transactions, compensation adjustments, and terminations
• Periodically audit HRIS data to ensure continued data integrity
• Participate in payroll and timekeeping closing activities, as needed
• Actively develop, plan, and execute host appreciation and engagement events
• Be available for hosts to express concerns or share feedback while maintaining composure and confidentiality
• Provide guidance to leadership team on the best practices regarding host disciplinary matters and oversee escalated host disciplinary meetings
• Execute voluntary and involuntary terminations, as needed
• Recruit new hosts through job posting platforms, social media channels, flyers, high school and college job fairs, and any other innovative methods
• Identify hiring needs and oversee the entire process, including the posting of requisitions, scheduling and conducting interviews, running background checks, processing I-9 verifications, collecting child labor certificates when applicable, ensuring completion of onboarding, and scheduling new host orientations
• Lead all learning initiatives for the park and ensure that all relevant training data is captured in the Workday Learning module
• Facilitate and manage summer work and travel international student and program
• Monitor employment practices throughout all departments to ensure compliance with corporate policies and legal regulations
• Maintain proper uniform inventory levels and manage distribution to hosts
• Perform copying, filing and various other administrative duties
• Oversee the execution of the J-1 student program
• Assist with new international student orientation sessions
• Welcome new arrivals and help get them checked in and moved into housing
• Coordinate housing and transportation with third-party business partners
• Assist students with Social Security paperwork and opening new bank accounts
• Transport J-1 students to approved destinations, when needed
• Assist with addressing any concerns the students may have
• All other duties assigned by leadership

Benefits

• Competitive compensation
• Management Incentive Plan
• Comprehensive health and wellness package
• 401k Savings and Investment plan
• Enjoy free entry to Water Country and select Herschend parks at no cost on your days off
• Generous vacation and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager