Human Resources Manager

Legacy Ventures•Knoxville, TN

10d

About The Position

The Human Resources Manager (HRM) will work with the hotel to support associate relations, benefit administration, staff recruitment, worker’s compensation claims, and training and auditing of property HR systems and processes. The ideal candidate will be an individual capable of keeping the HR department in an organized and procedurally detailed fashion, and operate in a manner that lines up strategically with Legacy Ventures ideology and beliefs. This is a full-time exempt position. The HRD will report to the hotel General Manager with indirect reporting to the Corporate Director of Human Resources.

Requirements

Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
Must have exceptional customer service skills
Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
Ability to work well in a team environment
Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.
College degree or preferred. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Develops, supports and administers an effective associate relations program to include associate grievance process, coaching and counseling process and recognition programs.
Demonstrate behaviors that include fairness, respect, inclusiveness, empathy, integrity and ethical conduct.
Respond and investigate all associate relation issues such as complaints, harassment allegations and civil rights complaints, timely and confidentially.
Fosters a work climate and culture in which each person is accepted and has the opportunity to grow and develop.
Ensures that all training programs are executed per company or brand standards
Ensures there are effective associate recognition, and incentive programs in place and effectively managed.
Manages annual performance review and feedback process for the company employees at the property, per company guidelines.
Demonstrates managerial leadership by addressing conflicts/challenges promptly and confidentially.
Cooperates by adapting to team needs and is flexible in resolving challenges.
Builds collaborative relationships across the organization with stakeholders for resources, information and decisions.
Oversees the enrollment, billing and auditing of the company’s benefits plans for the hotel staff at the property. Works with plan administrators and outside consultant partners to ensure timely delivery of benefits enrollment options and information.
Responsible for communicating and maintaining benefits program information / records to ensure easy access to information for all team members, while controlling costs, through monthly auditing process.
Administers annual open enrollment and communications to team regarding FAQ, deadlines, etc. with Plan Administrators and consultants.
Administers new employee enrollment and qualified events for existing employees.
Administers and reconciles group insurance monthly billing options timely.
Maintains company census, and regulatory reporting and filing requirements
Coach and support management through a variety of HR related focus areas: recruitment, associate on-boarding, succession planning, associate development, performance management, etc. Executes Company required pre-employment processes including:
Workstyle testing for potential new manager hires.
Pre-employment background / credit checks according to position requirements.
Pre-employment drug testing
Pre-employment reference checks
Preparing and extending job offers for property level positions.(Managers require corporate VPO approval)
Provide support and guidance for all phases of work force planning including new hires, temporary staffing, transfers and exits. Engages in outreach and recruitment activities.
Develops a cost effective recruitment plan utilizing resources such as, i-enroller, LinkedIn, social media, and other resources
Create and support internship programs as appropriate.
Conducts thorough, timely on-boarding and orientation of all team members.
Legacy Ventures introduction
Brand required training
Benefits Enrollment
Creates and maintains team member training tracking through grid/spreadsheet document that meet company and brand standards.
Maintains all training documents in organized binders.
Champions employee learning and development by coaching, mentoring and developing people for career growth and performance.
Coordinate and execute company performance review process
Hourly – 45/90 day, annual (March/October)
Management – annual (March)
Support and guide property leaders through coaching/counseling and discipline process.
Optimizes organizational results and individual effectiveness with clearly outlined expectations and measures.
Drives property / company team member recognition programs that support organizational results.
Leads and motivates people by modeling interpersonal effectiveness, communication, trust, advocacy and political acumen.
Manages timely reporting/follow-up to team member work related injuries
Ensure all documentation and tracking is in place required by Legacy and OSHA.
First report of injury
OSHA 300 Log
OSHA 300A positing
Manages unemployment claims to ensure limited risk with 3rd party contracted partner.
Ensure safety practices are introduced documented and reinforced.
Models and promotes safe behaviors at work in accordance with company and brand safety policies, procedures and guidelines
Raises awareness with others and manages risks responsibility in compliance with company, insurance and brand policies and controls.
Manage time card punches for all associates
Process bi-weekly payroll – within timeline requirements of 3rd party payroll company.
Accurate Pay code data entry
Reconcile payroll data with GM/Finance designee prior to approval
Manage PTO tracking
Proper use of checkbook / expense management in accordance to company practices.
Ensures that property level wage surveys are completed on an annual basis
Partner with Corporate Director of Human Resources as needed.
Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.
Perform any other job related duties as assigned.