Human Resources Generalist

EAST HOUSE CORPORATION•City of Rochester, NY

11h•Onsite

About The Position

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery. The Human Resources Generalist (HRG) serves as a trusted partner and support to managers, leaders and employees across the organization, providing both transactional HR services and consultative guidance. This role performs a broad range of HR functions including (but not limited to) recruitment, onboarding, HR data management, general employee relations, performance management support, and benefits administration. The HR Generalist works closely with leadership to implement HR practices that align with organizational goals, strengthen employee engagement, support workforce stability, and ensure compliance within a highly regulated, mission-driven environment.

Requirements

Associate’s degree in Human Resources, Business Administration, Psychology, Social Work, or a related field required; comparable education and experience may be considered.
Minimum of 2-4 years of HR experience, preferably in a non-profit or mission-driven organization.
Understanding of employment law and HR best practices.
Excellent interpersonal and communication skills with the ability to work effectively with employees and build strong relationships across all levels of the organization.
Problem-solving skills with the ability to manage sensitive employee relations issues and information.
Consultative skills involving effective verbal and written communication, active listening, persuasion, presentation, and public speaking abilities.
Excellent attention to detail and organizational skills, ability to work in a fast-paced environment and manage multiple priorities and tasks.
Proficiency with various Microsoft applications including Excel, Outlook, and Word) and/or other computer systems.
Proficiency in using HRIS or applicant tracking systems (ATS) such as Paylocity or ADP.
Passion for supporting the recovery community and a commitment to fostering an inclusive and supportive workplace culture.
Takes great care in ensuring words and actions align to organizational values.
Valid New York State driver’s license and access to a reliable vehicle to attend meetings, events and/or recruiting functions outside of office.

Nice To Haves

Bachelor’s degree and/or HR certification strongly preferred.

Responsibilities

HR Data Maintenance and Reporting
Accurately document and process all employee data to include applicant tracking, onboarding, employee pay, benefits, learning & development and training, and status changes in databases and systems with integrity, and confidentiality.
Prepare HR-related reports for management and leadership per established processes and ad hoc reports as needed
Monitor key HR metrics, including time-to-fill positions, turnover, retention, and employee satisfaction, to identify trends and recommend improvements; other HR metrics may be added
Maintain the HR section of the intranet, ensuring policies, procedures, and forms meet agency standards
Create and update HR forms as needed to support organizational operations
Responds timely to routine HR inquiries.
Compliance and Legal
Ensures compliance with federal, state, and local employment laws and regulations, including but not limited to regulations that cover employee leave, wage and hour, employee benefits, accommodations, and employee job protections and rights.
Maintains and updates HR policies, procedures, and employee handbooks.
Ensures that employee records are properly maintained and recordkeeping follows regulatory and organizational requirements.
Coordinates with IT and Facilities changes to employees’ access.
Benefits Administration
Administers benefits administration, including health insurance, retirement plans, and other employee benefits.
Acts as a liaison between employees and benefit providers, handling inquiries and troubleshooting any issues.
Develops and disseminates benefit orientation and other informational materials promoting benefits programs including open enrollment.
Helps with the annual open enrollment process and is responsible for ensuring timely submission of all benefits paperwork.
Coordinates with leave administration including, but not limited to FLMA, Disability, PFL, etc.
Culture of Engagement
Assists in promoting a positive, inclusive, and supportive workplace culture aligned with East House mission, values, and organizational well-being
Serves as a point of contact for employees and managers regarding HR-related policies and procedures, providing guidance and resolving employee relations matters in a timely manner.
Works with leadership to address employee concerns, support conflict resolution, and recommend corrective action as appropriate and within established policies and guidelines.
Assists with employee retention initiatives, engagement activities, and recognition efforts
Conducts employee stay and exit interviews, analyze themes and trends, and provide feedback to HR leadership to support continuous improvement, retention strategies, and organizational effectiveness.
Talent Acquisition and Onboarding
Partners with and supports hiring managers to identify staffing needs and ensure a smooth, efficient hiring process
Perform full-cycle recruitment, including job postings, screenings, interviews, offers, background checks, and onboarding
Complete risk and safety reviews as required
Facilitates new employee onboarding to promote a positive and supportive start
Conducts stay interviews to support retention and strengthen engagement of new staff
Performance Management and Development
Supports the performance management process by assisting managers with performance reviews, goal setting, and employee development plans.
Works with managers to address performance issues, provide coaching, and create development plans for staff growth.
Coordinates with Director of Human Resources and Director of Learning & Development to implement training programs that enhance staff skills, improve team effectiveness, and align with organizational goals.
Other
Ensures compliance with policies, federal and state regulations.
Collaborates with the Office of Ethics, Compliance & Quality on identifying and correcting non-compliance.
May perform other duties as assigned by the Director of Human Resources.