Human Resources Generalist

BIGGBY COFFEE Home Office•East Lansing, MI

20h•Hybrid

About The Position

The Human Resources Generalist supports the day-to-day execution of the People Operations team, including payroll administration, employee lifecycle processes, benefits and retirement support, recruiting coordination, compliance, and employee experience initiatives. This role ensures accuracy, consistency, and confidentiality across HR and payroll processes while contributing to a positive employee experience. This position plays a key role in maintaining operational excellence across People Ops by managing core processes, supporting employees and leaders, and ensuring compliance with federal, state, and local requirements.

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field required
Relevant job experience may be substituted for educational requirements
Minimum of 4 years of professional HR generalist experience
Broad knowledge of Human Resources best practices
General familiarity with Human Resources Compliance
General familiarity with Employment Laws (ADA, FLSA, Title VII, etc.)
Broad understanding of leave administration practices
Knowledge of HRIS
Proficient in MS Office Suite
Knowledge of ATS
Virtual training and communication platforms
Strong organizational skills
Strong attention to detail
Excellent communication skills, both written and verbal, with a customer service-oriented mindset
Ability to communicate and collaborate professionally and effectively cross-functionally
Excellent interpersonal skills including public speaking ability
Ability to maintain discretion related to confidential information
Strategic thinking and problem-solving abilities
Ability to manage competing priorities effectively
Proven ability to manage multiple projects and priorities at once
Ability to excel in a remote work environment, both independently and as a member of a team
Ability to manage stress and conflicts in a work setting
Ability to drive a collaborative and inclusive culture
Ability to champion change
Reliable internet and setting to perform job remotely
Requires travel to Home Office in East Lansing, MI
Applicants must reside or relocate to a state the BIGGBY® COFFEE Home Office is registered to conduct business in, which are MI, OH, CT, SC, KY, GA, PA, and VA.

Nice To Haves

Experience with payroll administration preferred
Experience with HRIS/payroll systems (Paycom or similar preferred)
Experience with HR in a remote work setting preferred
Experience with HR operations in a small business preferred
Experience supporting a multi-state workforce preferred
SHRM-CP or equivalent preferred

Responsibilities

Process payroll accurately and on time, ensuring compliance with federal, state, and local regulations
Maintain and audit payroll data including wages, deductions, benefits, and tax withholdings
Ensure accurate payroll deductions related to benefits and retirement plans
Partner with payroll provider (e.g., Paycom) to ensure proper setup and filing of payroll taxes
Review payroll reports and resolve discrepancies proactively
Support year-end payroll activities including W-2 processing and audits
Monitor and support compliance with multi-state payroll requirements
Support onboarding, offboarding, and employee changes (status, compensation, promotions, etc.)
Maintain accurate employee records in HRIS systems
Ensure timely and accurate processing of employee data and documentation
Support benefits administration, including enrollments and employee questions
Assist with open enrollment processes, including employee communication, system setup, and enrollment support
Support administration of retirement plans (e.g., 401(k)), including employee updates and coordination with vendors
Support recruiting efforts including job postings, interview coordination, and candidate communication
Partner with hiring managers to support the interview process
Assist in maintaining and updating job descriptions to reflect current roles and expectations
Support onboarding experience for new hires
Support administration of employee surveys and feedback initiatives
Assist in compiling and analyzing survey results to identify trends and opportunities
Contribute to initiatives that improve employee engagement and experience
Ensure compliance with federal, state, and local employment laws
Support audits, reporting, and required filings (including payroll-related filings not handled by vendor)
Assist in maintaining and updating the employee handbook and HR policies
Maintain awareness of multi-state employment requirements, including tax and labor law compliance
Serve as a point of contact for employee questions related to payroll, benefits, and HR processes
Provide clear, timely communication to employees and managers
Support resolution of employee concerns with professionalism and discretion
Maintain high standards of data integrity across HRIS and payroll systems
Generate and analyze reports related to payroll, headcount, and HR metrics
Identify discrepancies and implement corrective actions
Document and maintain HR and payroll processes for consistency and scalability
Identify opportunities to improve efficiency, accuracy, and employee experience
Support implementation of new systems, processes, or initiatives
Assist leaders with resolving employee relations issues.
Assist with company performance management activities.

Benefits

10 days of vacation days as a new hire. Vacation days will then increase with your tenure.
9 Sick Days, 5 Floating Holidays, and 3 Volunteer Days per calendar year.
13 Company-Paid holidays per year.
A paid sabbatical after every 5 years of employment.
Family Care Plan (maternity/paternity)
Bereavement days
ST/LT disability
401K w/ employer match (up to 4%)
Tuition Reimbursement
$100,000 company-paid life insurance
medical, dental, & vision insurance
remote office set-up bonus
fixed monthly allotment
flexible scheduling
discounted pet insurance
discounted BIGGBY® merchandise
discounted college tuition through select universities