Human Resources Generalist

East Bay Agency•Oakland, CA

28d•Onsite

About The Position

Reporting to the HR Manager, the Human Resources Generalist serves as the primary engine for our day-to-day HR operations. This role is designed for a detail-oriented professional who thrives on managing the employee lifecycle through a diverse tech stack and providing hands-on support for our staff’s most critical needs. You will be the internal expert for ADP Workforce Now, ensuring seamless payroll collaboration with Accounting and managing the full onboarding/offboarding cycle. Beyond payroll, you will take full ownership of our specialized platforms—including Relias, TrakStar, and Ease—while serving as a point person for leave administration and workplace safety claims.

Requirements

Education: High School diploma required; Bachelor’s degree in HR, Business, or a related field (or equivalent combined experience) preferred.
Experience: Minimum of three years of progressive HR experience, ideally in a Generalist capacity.
Technical Proficiency: Strong hands-on experience with ADP Workforce Now strongly preferred; intermediate to expert skills in Microsoft Office (Word, Excel, PowerPoint).
Regulatory Knowledge: Solid understanding of Federal and State employment laws, including wage and hour regulations, Leave of Absence (LOA), and Workers’ Compensation.
Communication & Collaboration: Excellent verbal and written communication skills with the ability to work effectively alongside a diverse group of staff, management, and community stakeholders.
Detail & Integrity: Exceptional attention to detail and accuracy; proven ability to handle highly confidential records and sensitive personnel issues with discretion.
Operational Agility: Self-motivated ability to work independently, manage multiple deadlines simultaneously, and prioritize tasks in a fast-paced environment.
Problem Solving: Skilled at responding to employee inquiries or complaints professionally, with the judgment to escalate complex matters to the HR Manager and COO when necessary.
Mobility: Must possess a valid driver’s license, active auto insurance, and reliable access to a vehicle for occasional travel.

Responsibilities

Payroll & ADP Management: Support semi-monthly payroll processing and maintain the accuracy of all employee data within ADP Workforce Now.
Onboarding & Compliance: Lead new hire orientations and manage the background clearance process to ensure a seamless introduction to agency policies and programs.
Performance & Learning Systems: Manage TrakStar and Relias systems; distribute monthly status reports to managers and provide compliance updates to senior leadership.
Benefits Administration: Oversee the Ease platform for monthly billing, contract compliance, and Open Enrollment; serve as the primary liaison with insurance brokers.
Leave of Absence (LOA): Coordinate and track all Leaves of Absence, ensuring proper documentation and compliance with state and federal regulations.
Workers’ Compensation: Process and monitor claims in conjunction with the HR Manager, serving as the point of contact for the assigned employee group.
Audit & Accreditation: Maintain secure, organized personnel files and perform annual audits to ensure 100% compliance with CARF accreditation standards.
Offboarding & Terminations: Manage the termination workflow, including COBRA notifications, final pay coordination, and conducting exit interviews.
Training: Support the HR Manager in the development and implementation of Agency training goals, contributing to the creation of materials and the delivery of live or system-based sessions.
Policy & Reporting: Collaborate with the HR team to update personnel policies and generate internal/external statistical reports using HRIS data and Excel.
Departmental Improvement: Design and implement HR projects, including the modernization of forms and workflow optimizations.
Agency Representation: Participate in Agency committees and handle special projects or other duties as assigned to support the HR department’s goals.

Benefits

Medical, Dental and Vision insurance. Full time employee only coverage is free of charge for certain Medical and Dental coverages.
Multiple options of Mental Health Care supports and services.
Chiropractic and Acupuncture benefits included in Medical plans.
Employer paid Basic Term Life/AD&D insurance; employee paid voluntary life insurance and AD&D (for employee, spouse and children if choose to elect).
Accident, Critical illness and Hospital Indemnity coverage ( for employee, spouse and children if choose to elect ).
Tax deferred FSA (flexible spending account) for Health Care and/or Child Care; commuter benefits for Transit and/or Parking expenses.
403b retirement program with an up to 4% Employer dollar to dollar Match after 1 year of employment.
Prepaid Legal Consultation and Identity Theft Protection insurance.
Pet Insurance to care for the four-legged family member(s).
ScholarShare 529 Savings Plan for higher education expenses for the beneficiary includes employee, child or another family member, etc.