Human Resources Generalist - The Condado Collection

The Condado Collection

About The Position

The Condado Collection is a group of hospitality properties in Puerto Rico that includes a range of classic and modern luxury hotels offering full-service experiences, fine dining, and vibrant entertainment. Among them are Condado Vanderbilt, the standard of excellence for luxury hotels in San Juan and the Caribbean; La Concha Resort, your iconic beachfront retreat with chic style and a vibrant nightlife destination in San Juan; and Condado Ocean Club, an adults-only boutique hotel — a modern oasis in the heart of the city. The collection also includes Casino del Mar and world-renowned dining venues such as STK San Juan and Serafina. Our mission is to create meaningful experiences and inspire travel — not just for our guests, but for our team as well. We believe our team members are the key to delivering passionate and authentic hospitality. Together, we create a collection of unforgettable memories. As we continue to raise our standards of service excellence, we are seeking a highly capable Human Resources Generalist to provide operational support across all HR functions. This role will serve as a key operational support, complementing HR managers and coordinators. This role will assist with HR systems, benefits, compliance, recruitment, training, labor relations, onboarding, and day-to-day HR operations, ensuring accurate and efficient processes.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
Minimum of 3–4 years of progressive HR experience, preferably in the service or hospitality industry.
Familiarity with ADP and HRIS systems; experience with iCIMS is a plus.
Bilingual in English and Spanish.
Strong organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities and work independently in a fast-paced environment.
Professional, discrete, and capable of handling confidential information.

Nice To Haves

Experience supporting HR managers and collaborating effectively with coordinators and other HR staff is a plus.
Experience in process improvement and workflow automation is highly desirable.

Responsibilities

Support day-to-day HR operations, including onboarding, HR documentation, and employee recordkeeping.
Act as a key operational support within the HR department, working closely with HR managers and coordinators to ensure smooth workflows, accurate processes, and effective collaboration across the team.
Assist in managing HR systems, maintaining accurate employee records, reports, and compliance documentation.
Support benefits administration and employee leave programs (FMLA, maternity/paternity, SINOT, Workers’ Compensation, short-term disability) among others.
Provide operational support to Recruitment, Training, and Labor Relations initiatives, assisting coordinators and managers as needed.
Support internal audits and compliance reporting (COBRA, Health Plan, Retirement Plan, Workers’ Compensation, SINOT) among others.
Help implement HR process improvements and assist with automation initiatives to optimize workflows.
Ensure compliance with local, state, and federal labor laws.
Maintain confidentiality and handle sensitive matters professionally.
Support HR projects, process improvements, and automation initiatives to optimize workflows and enhance efficiency.
Ensure HR policies and practices comply with local, state, and federal labor laws.
Stay current on industry trends, labor market changes, and HR best practices.