Human Resources Generalist
About The Position
At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! Human Resources Generalist SUMMARY OF RESPONSIBILITIES This role serves as the primary HR resource for assigned business units within a fast-paced theme park environment. Reporting to the HR Business Partner, the HR Generalist independently manages employee relations matters and the ADA interactive process. The role requires sound judgment, emotional resilience, and the ability to navigate change while supporting employees and leaders effectively.
Requirements
- 3–5+ years of HR experience with ownership of employee relations cases and workplace investigations
- Knowledge of state and federal employment laws, including ADA, FMLA, and wage and hour compliance
- Experience supporting operational or frontline employee populations
- Emotional resilience — Manage difficult conversations while maintaining professional boundaries
- Judgment and independence — Make decisions with limited guidance in a fast-moving environment
- Critical thinking — Assess situations, identify risks, and recommend appropriate actions
- Communication — Clear, confident verbal and written communication tailored to employees and leaders
- Time management — Prioritize competing demands and manage high-volume work effectively
- Active listening — Understand employee concerns while maintaining objectivity
- Integrity and professionalism with sensitive and confidential matters
- Collaborative while owning responsibilities
- Adaptable to change and competing priorities
- Attention to detail balanced with efficiency
Nice To Haves
- Hospitality, theme park, or similarly fast-paced service industry experience
- Experience operating effectively in complex organizations with competing priorities
Responsibilities
- Manage the ADA interactive process, leading compliant conversations with employees and leaders to assess needs, evaluate accommodations, and support implementation
- Lead employee relations investigations, including intake, fact-finding, documentation, and recommendations
- Provide HR guidance to leaders and employees on performance management, corrective action, terminations, leaves, benefits, and policy interpretation
- Ensure adherence to federal, state, and local employment regulations
- Support day-to-day HR needs of assigned business units and collaborate with operational teams to resolve attendance, scheduling, and workforce issues
- Support engagement and communication initiatives by partnering with leaders to promote clarity and trust
- Assist with change initiatives by helping leaders and employees implement organizational decisions
- Contribute to broader HR initiatives as capacity allows, focusing primarily on employee relations and ADA administration
Benefits
- Paid Time Off (PTO): Salaried Ambassadors enjoy flexible, unlimited PTO with manager approval.
- Park Access: Complimentary admission for you and unlimited guests to all company properties (excluding Discovery Cove). Complimentary admission for you at Universal Studios Florida and Islands of Adventure.
- Park Discounts & Perks: Special savings on food, merchandise, free and discounted admission FAA AttractionShare offerings, discounted Discovery Cove tickets, plus free parking at all company properties.
- Health & Wellness: Medical, dental, and vision insurance, plus voluntary insurance options and Employee Assistance Program (EAP).
- Financial Security: 401(k) retirement plan with company match, life insurance, and disability benefits.
- Education & Development: Tuition reimbursement.
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
