Human Resources Generalist

Bounce Technologies Ltd.•Rochester, NY

About The Position

We are growing rapidly and seeking a Human Resources Generalist who will play a key role in building the HR frameworks while partnering with leaders to drive a strong culture and high performance. The ideal candidate will be the go-to HR partner for the site, operating as a hands-on, trusted advisor to both leaders and employees. They will independently drive people initiatives, handle complex employee matters, and create scalable people practices that support well-being, development, and a high-performance culture. This role will be primarily based in our Rochester, NY location while providing HR support to additional U.S. offices and remote employees as needed. The Human Resources Generalist will report to and work closely with our VP of HR and Operations, based in Tel Aviv, Israel. About Us Bounce AI is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved. We partner with leading fintechs and creditors to create better outcomes for consumers while delivering industry-leading performance. With a team based in Tel Aviv and New York, we have been growing rapidly, supporting more than a million consumers on their journey to financial resilience and building partnerships with top creditors and fintech companies. As we continue to scale our operations across the U.S. and near-shore locations, we are building a best-in-class Human Resources team to support growth. How You’ll Spend Your Time

Requirements

Bachelor's degree in Human Resources, Business, Communication or a related field
3+ years of experience in an HR Generalist or HR Associate role
Strong understanding of NY, Federal, and labor laws, workplace safety
Experience with administering FMLA, NYS Disability, Paid Family Leave, Paid & Sick Leave
Strong interpersonal and communication skills (verbal and written)
Proficiency in HRIS, and payroll systems; Mac experience is preferred
Excellent organizational, multitasking and problem-solving skills

Nice To Haves

Experience working with employees in a call center environment is highly preferred
SHRM-CP certification is a plus

Responsibilities

Oversee all day-to-day HR operations for the site
Manage employee relations and support managers across all levels of the organization
Oversee onboarding and offboarding processes, including documentation and employee transitions
Own and manage employee benefits and related inquiries
Work closely with the company’s PEO on employment, payroll, and compliance matters
Own HR policies and maintain the company handbook
Ensure compliance with labor laws and HR best practices
Serve as point of contact for HR systems (HRIS) and additional people-related tools
Support performance management and employee lifecycle processes
Drive people-first initiatives that enhance employee experience, well-being, and engagement