Human Resources Director - Canopy by Hilton at Deer Valley

Extell Development Company•Phoenix, AZ

3d•Onsite

About The Position

The Director of Human Resources is a strategic leader responsible for the efficient administration and management of all Human Resources functions for the hotel. This includes recruiting, training, wage and benefit administration, compliance with all applicable regulations, employee relations, and fostering a positive and productive work environment. This role requires a strong understanding of employment law, excellent communication skills, and the ability to lead and develop a high-performing HR team.

Requirements

Experience: Minimum of 5–7 years of HR leadership experience in a hotel environment
Education: Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; HR certification (e.g., SHRM-CP, SHRM-SCP) is a plus.
Proven ability to handle complex HR operations in a high-volume setting.
Experience managing HR for multi-departmental operations, including third-party operators.
Demonstrated success in talent acquisition, development, and retention strategies.
Strong analytical and data interpretation skills.
Exceptional communication, interpersonal and presentation skills.
Proven leadership and team management experience.
Ability to adapt and thrive in a fast-paced environment.
In-depth knowledge of hospitality industry reporting, regulations, and best practices.
Technical Skills: Proficiency in Microsoft Excel, Word, and PowerPoint. Strong understanding of HRIS, payroll, recruitment, and other relevant software.

Nice To Haves

Luxury/Upper Upscale Lifestyle experience
In-depth knowledge of labor laws and hotel-specific regulations
Familiarity with franchise brand HR standards and obligations
Expertise in managing contract labor and freelance agreements

Responsibilities

Labor Compliance & Legislation: Ensure compliance with state labor laws. Navigate and implement policies related to wage transparency laws.
Experience with Contract Labor: Oversee compliance and manage the nuances of contract labor, including proper classification, onboarding, and adherence to freelance and contractor-specific legislation. Establish and monitor vendor and contractor agreements to ensure alignment with labor laws and hotel standards.
Managing Franchise Obligations: Ensure all HR-related obligations—such as employee training, conduct, appearance, service standards, and reporting requirements—are met. Collaborate with the leadership team to align HR practices with brand standards and expectations. Oversee compliance with brand-specific KPIs, including employee satisfaction scores, adherence to training modules, and implementation of IHG-mandated safety policies or other brand-specific HR initiatives.
Recruitment & Networking: Leverage an established recruiting network to attract top talent in a competitive market. Oversee full-cycle recruitment for all departments, ensuring a streamlined and efficient process.
Collaboration with Third-Party Operators: Navigate the complexities of shared building operations with third-party food and beverage operators, ensuring cohesive HR practices and alignment on shared goals.
Leadership & Talent Development: Lead by example, demonstrating a hands-on approach and fostering a culture of collaboration and respect. Identify, recognize, and develop top talent, implementing effective succession planning. Design and execute employee recognition and retention programs to strengthen engagement.
Operational Excellence: Focus on productivity by analyzing and improving HR processes to align with organizational goals. Actively participate in hotel operations to understand team needs and provide proactive HR solutions.
Employee Relations & Retention: Serve as a motivator and advocate for employees, ensuring a supportive and inclusive work environment. Address employee concerns promptly and professionally, fostering trust and open communication.
Training & Development: Implement effective onboarding, training, and professional development programs. Ensure compliance with mandatory training and development programs.
Strategic Planning: Collaborate with the leadership team to align HR strategies with the hotel's overall objectives. Provide strategic insights on workforce planning and organizational development.