Human Resources Coordinator - Yosemite National Park

Aramark

16h•$20 - $20•Onsite

About The Position

There's so much to love in Yosemite National Park – the ultimate outdoor playground – year-round. Be part of the Yosemite experience! Live, work, and play at historic properties like The Ahwahnee, Yosemite Valley Lodge, Wawona Hotel, Curry Village, White Wolf Lodge, Tuolumne Meadows and more! Expand your career, cultivate environmental stewardship, and explore your personal interests. Located in Central California in the Sierra Mountains, 4 hours east of San Francisco. The idea of National Parks began here when Abraham Lincoln signed the Yosemite Land Grant on June 30, 1864, during the Civil War. This was the first time the government signed the protection of public lands into public policy based on natural beauty and preservation for future generations. The HR Generalist Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, staffing, benefits, and performance management. The HR Generalist Coordinator III will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.

Requirements

Strong computer/technical skills
Knowledge of HR concepts and terminology
Effective verbal communication skills
Effective listening skills
Confirmed customer service orientation
Confident phone presence
Solid ability to grasp information quickly and probe effectively when required
Excellent organizational skills and the ability to prioritize requests and duties
Attention to detail
Effective research, problem-solving, and follow-through skills
Ability to remain positive under pressure

Nice To Haves

Experience working in a call center environment strongly preferred
Previous HRIS experience preferred
Bachelor’s degree in HR or related field strongly preferred
Bilingual (English and Spanish) preferred

Responsibilities

Provide excellent customer service in response to phone and online inquiries from employees and managers.
Resolve inquiries by accessing information in multiple HR systems.
Triage general inquiries to ensure accurate work category is assigned.
Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises.
Process transactions by collecting required information or backup documentation from the employee, manager, or HR.
Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.
Perform quality assurance reviews on electronic and manual transactions
Partner with Payroll and other COEs, as appropriate to resolve issues.
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

Benefits

comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage.

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