Human Resources Coordinator - Associate Services
About The Position
KnitWell Group's Duluth-based HR team is expanding in their support of our 8 fashion brands, so we are looking for a new Human Resources Coordinator to our close-knit team. The Human Resources Coordinator will resolve inquiries from associates, managers, terminated associates, and other external parties. They will also help resolve concerns and issues regarding processes and policies through phone, email, and case management. This person will strive to meet all expected service levels and business performance goals, performing a range of services and fully documenting all cases in the case management system.
Requirements
- Excellent customer service skills.
- Ability to communicate effectively, both verbally and in writing.
- Proficiency in Microsoft Office (Excel, Word, and Outlook).
- Ability to conduct research, utilize databases, and produce written documents
- Maintain a high level of confidentiality.
- Ability to work efficiently in fast-paced environment; maintain composure when working with customers.
- Strong interpersonal skills including sensitivity, patience, and flexibility to communicate with internal and external customers in a friendly, courteous, and efficient manner.
- Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.
Nice To Haves
- Experience in navigating human resources systems (Workday and ADP preferred)
Responsibilities
- Perform transactions related to hiring; promotions; performance management; payroll; benefits; transfers; leaves of absence; and onboarding/off-boarding.
- Utilize the HR Service Management System (Workday) to track cases and respond to requests
- Receive inbound inquiries via multiple channels (phone, email, case management, etc.), clarify the need and assist in the resolution of concerns.
- Investigate issue areas and determine methods of mitigation to resolve problems
- Maintain employee electronic files.
Benefits
- You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
- Support for your individual development plus opportunities for career mobility within our family of brands.
- A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.
- Medical, dental, vision insurance & 401(K).
- Employee Assistance Program (EAP).
- Time off – paid time off & holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
