Human Resources Coordinator

Epitec Inc•Southfield, MI

7h•Hybrid

About The Position

The Human Resources (HR) Coordinator plays a vital role in supporting Epitec’s Human Resources operations by managing incoming requests, executing core HR tasks, and maintaining high standards of service. This role requires strong organizational skills, attention to detail, and a proactive approach to employee support and process improvement.

Requirements

Excellent customer service skills
Strong verbal communication and problem-solving skills
Inquisitive mindset with attention to detail
Able to work in a fast-paced environment while handling changing priorities
Microsoft Office (MS Excel, Office, PowerPoint)
Ability to work cross-functionally and communicate effectively with various teams
Customer Service: 1 year
Bachelor’s Degree preferred

Nice To Haves

Familiarity with JIRA is a plus
Microsoft Office: 1 year
Bachelor’s Degree

Responsibilities

Review and assess requests in the HR Triage queue in a timely manner to ensure all required information is captured; follow up with the requestor to obtain additional details when necessary.
Distribute vetted requests to the appropriate HR team member for resolution and assist with tracking as needed.
Process, track, and organize immigration-related mail and documentation, maintaining accurate and well-organized records.
Prepare and issue employment verification letters for immigration purposes and general employee requests.
Assist with I-9 reverifications and work authorization tracking in compliance with federal requirements.
Handle basic Human Resources tasks including, but not limited to, updating employee records, sending communications, and maintaining employee documentation.
Maintain accurate employee files while ensuring confidentiality and compliance with company policies and standards.
Provide day-to-day administrative and operational support to the HR Team Lead, HR Generalists, and HR Specialist.
Create, update, and maintain knowledge base articles, templates, checklists, processes, procedures, records, and reports.
Identify opportunities for workflow improvements and assist with updating templates and documentation to support continuous improvement.
Develop a working understanding of Epitec’s operations and delivery teams to effectively support employee and business needs.
Maintain a high level of courteous customer service at all times.
Other tasks as assigned.