Human Resources Business Partner

OneDigital•Rockwall, TX

About The Position

At OneDigital, we are on a mission to help people do their best work and live their best lives, fostering a people-first culture that is wired for growth, driven to serve, and committed to supporting its employees. The Human Resources Business Partner (HRBP) leads efforts in maintaining and enhancing client relationships, fostering a positive workplace culture, and ensuring compliance with employment laws and company policies. The HRBP serves as the main escalation point for client inquiries and acts as a strategic liaison between internal business partners and Resourcing Edge clients. This role is responsible for meeting or exceeding company performance goals in quality, client retention, and productivity, and also maintains standard operating procedures and updates training materials. As a key team member of Resourcing Edge (RE), the HRBP supports RE's mission to enable companies to focus on their success.

Requirements

Proficiency in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
Must be able to work in a fast-paced environment with the ability to multi-task.
Must have excellent oral, written, and interpersonal communication skills.
Must have demonstrated ability to work effectively in a diverse workforce.
6+ years’ experience will be accepted in lieu of degree.
3+ year’s professional Operations, Client Services Account Management and/or Sales experience.
Demonstrated ability in customer service, and problem resolution is required.

Nice To Haves

Bachelor’s degree preferred
HR/SHRM Certification is preferred.

Responsibilities

Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.
Provides guidance and support to client inquiries regarding payroll, benefits, human resources, and general employee relations as applicable, escalating to partnering departments as needed.
Manage ongoing long-term client relationships by resolving issues, communicating any changes in program parameters, providing procedure updates, etc.
Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs.
Ensure clients maintain a favorable perception of RE’s service delivery and quality.
Ensuring the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.
Conduct new client orientations, including benefits enrollment, and new hire onboarding.
Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.
Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures.
Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.
Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.