Human Resources Business Partner Stores

THE PAPER STORE•Acton, MA

7h•Onsite

About The Position

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit. Role Summary The Human Resources Business Partner (HRBP) acts as a strategic liaison between HR (People and Culture) and business leaders. They are a trusted partner to District and Regional Managers. In this role the HRBP will provide support and guidance for store team growth and development, champion change and HR initiatives, assist in diagnosing performance issues, play a critical role in achieving TPS goals and business strategies by supporting store leadership’s efforts to build high performance teams, and be a brand ambassador.

Requirements

A TPS brand ambassador
8–10+ years of progressive, exempt-level HR experience with demonstrated strategic partnership at a senior level
Strong business acumen, including the ability to understand financial drivers, labor models, and operational performance
Experience supporting multi-site or store-based organizations (retail, hospitality, distribution, or similar environments strongly preferred)
Proven capability in organizational design, workforce planning, leadership coaching, and change management
Ability to influence without authority and operate confidently with senior leaders
Based out of the corporate office in Acton, MA, this role requires the ability to frequently travel to retail stores to support leaders and teams, with travel varying based on business priorities and initiatives, including occasional overnight travel.

Responsibilities

Serve as a strategic People & Culture partner to District and Regional Leaders by proactively addressing employee relations matters, coaching leaders, and mitigating people and organizational risk across the field.
Serve as a trusted advisor to District and Regional Managers on employee relations matters, including performance management, corrective action, policy interpretation, investigations, and conflict resolution.
Proactively work with field leadership to identify people, performance, and organizational risks, diagnosing behavioral or capability issues early and partnering on effective interventions.
Coach and guide RMs and DMs on effective people leadership practices, ensuring consistent, fair, and compliant application of policies and expectations across all stores.
Partner with Store Operations and People & Culture leadership on complex or high-risk employee situations, escalating appropriately while maintaining discretion and professionalism.
Reinforce TPS culture, values, and leadership standards through consistent messaging, role modeling, and accountability conversations.
Conduct effective, thorough, and objective investigations.
Manage complex ER cases with investigation ownership.
Partner with legal resources on investigation-related matters where necessary.
Support onboarding of new District and Regional leaders with a strong focus on people leadership expectations, performance standards, and employee relations readiness.
Support leadership capability, bench strength, and readiness for growth or change by partnering on development, succession planning, and long-term organizational effectiveness.
Support role clarity within the stores organization to ensure alignment of responsibilities, expectations, and decision-making.
Partner with Regional and District leadership to assess leadership capability, bench strength, and readiness for promotion, growth, or organizational change.
Support and influence succession planning discussions, ensuring development plans are in place for key leadership roles.
Coach leaders on individual development planning, career progression, and effective use of TPS learning and talent tools.
Share insights from store visits, talent discussions, and climate observations to inform broader training, development, and organizational strategies.
Strengthen leadership effectiveness and consistency through targeted coaching, onboarding support, and alignment on expectations.
Advise RMs and DMs on coaching teams to strengthen leadership effectiveness, decision-making, and people management capability.
Facilitate communication between business partners to ensure consistency on leadership expectations, behaviors, and accountability across the organization.
Support District Managers with onboarding of new leaders and counsel on critical talent movement to positively impact the business and individual development.
Champion People & Culture initiatives and organizational change efforts impacting stores to ensure understanding, adoption, and sustained behavior change.
Act as a champion of change and HR initiatives impacting stores, partnering with leaders to ensure understanding, compliance, and long-term effectiveness.
Demonstrate through words and actions support of TPS culture, values, and leadership standards.
Partner with home office teams as needed on cross-functional initiatives, pilots, or special projects supporting store teams.