Human Resources Business Partner III

OneMCI•Wichita, KS

27d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Advance your career or grow your skill set with our rapidly expanding team! We’re seeking a dedicated and experienced Human Resource Business Partner to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must exhibit good business judgment and acumen by being both confident and flexible in their views.
Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.
Minimum 1 year of experience in an HR Business Partner or related HR/operations role
Some undergraduate-level education
Excellent interpersonal and communication skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Familiarity with training tools and techniques
Strong conflict resolution skills (including both customer and employee interactions)
Effective time management, planning, and multitasking abilities
Strong written and verbal presentation skills
Ability to thrive in a fast-paced, professional environment
Skilled in planning, coordination, and adapting to various learning styles
Comfortable giving and receiving constructive feedback
Ability to prioritize tasks and meet deadlines efficiently

Nice To Haves

Experience in military or government (local, state, or federal) environments
Background in contact center operations
Degree from an accredited two- or four-year college or university
SHRM-SCP or equivalent HR certification

Responsibilities

Deliver general HR support in collaboration with operations teams
Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives
Align HR strategies with business goals and recommend improvements
Foster employee engagement through a proactive, hands-on approach (including remote interactions)
Adapt to a dynamic and evolving work environment influenced by economic and policy changes
Champion innovative HR practices and process improvements
Lead employee relations, retention, and recognition programs
Manage a high-volume workload and multiple priorities effectively
Demonstrate strong organizational and interpersonal skills