Human Resources Associate

Neighborhood SHOPP•Bronx, NY

2d•$65,000 - $72,000•Hybrid

About The Position

The HR Associate supports the day-to-day human resources operations of the agency, ensuring employees receive timely support while maintaining accurate documentation, HR system updates, onboarding/offboarding coordination, benefits administration, and compliance tracking. This role requires strong attention to detail, professionalism, confidentiality, and the ability to manage multiple HR priorities in a fast-paced nonprofit environment.

Requirements

Associate’s or Bachelor’s degree preferred (HR, Business, Public Administration, or related field).
2+ years of HR administration or benefits experience preferred.
Strong knowledge of confidentiality and HR compliance practices, including documentation management and processing.
Experience working in HRIS systems (BambooHR, Paychex, Employee Navigator preferred).
Highly organized, detail-oriented, and responsive in communication.
Strong judgement in handling sensitive and confidential information.
HR compliance (leave administration, ADA tracking)
Timekeeping/PTO monitoring.
Strong customer service mindset.
Professional discretion and confidentiality.

Responsibilities

Employee Support Respond to employee HR questions and issues as they arise, escalating to HR leadership and external HR consultant support (as needed).
Identify recurring employee questions or issues and flag trends to HR Leadership and HR Consultant to inform policy clarification or training needs.
Maintain accurate and up-to-date employee files and HR records daily.
Post open positions and manage job advertisements in BambooHR.
Create onboarding packets and process all new hire documentation including offer letters, forms, ID requests, and verification of completion/signatures.
Coordinate benefits orientation and provide onboarding benefits information to new hires.
Support offboarding processes including separation letters and deactivation across HR and benefit platforms (Paychex, BambooHR, Employee Navigator, PBS-FSA, Transit, etc.). Also, coordinate the return of the organization’s property from former staff.
Ensure onboarding and offboarding processes are executed consistently and in alignment with agency protocols and compliance requirements.
Follow a check-list to track and complete all onboarding and offboarding procedures.
Enroll eligible employees in benefit plans including health insurance, retirement, FSA/DCAP, and commuter benefits.
Process benefit changes due to Qualified Life Events.
Respond to employee benefit inquiries and assist with claims, issues, and follow-up.
Monitor benefit compliance deadlines and complete required reports (ex: quarterly PCORI reporting).
Maintain effective communication with the UHC representative and Employee Health & Benefits Broker.
Maintain documentation for leaves of absence, ADA accommodations, and related compliance matters.
Manage Disability, FMLA, and PFL claim documentation and maintain communication with insurance representatives.
Monitor timesheets and attendance records to ensure policy compliance.
Track and approve PTO daily in BambooHR.
Update employee (e.g. Activity Specialists) hours and leave time per pay period based on supervisors’ input.
Temporarily, update manager approval roles when supervisors are out (vacation, leave, etc.).
Provide guidance and required incident report packets to employees and supervisors.
Complete the EFROI (incident report) submission online.
Maintain communication with the workers compensation representative throughout open cases.
Complete annual workers compensation audit requirements.
Ensure timely and accurate reporting of incidents and maintain organized documentation of support compliance and audit readiness.
Manage employee retirement plan enrollment and payroll contribution coordination.
Respond to employee plan questions and provide support for loans (MOA/MetLife).
Support annual compliance testing and audit preparation.
Manage Department of labor unemployment claims and maintain supporting documentation.
Prepare employment verification letters upon request.
Support Public Service Loan Forgiveness (PSLF) employment verification and related documentation.
Support licensing and permit renewals for Older Adult Center (OAC) site locations.
Maintain and manage HR systems and portals (BambooHR, Employee Navigator, Paychex, PBS, NYSIF, SSLIC).
Work with insurance companies to ensure we maintain up to date certification for all funders and other appropriate parties.
Maintain HR trackers for leave administrative to support visibility into key people, processes and maintain consistency of SHOPP policies.
Other duties as assigned.
Participate in supervision, team meetings, and organizational initiatives
Maintain compliance with SHOPP personnel policies, procedures, and funder requirements
Complete accurate and timely documentation, reporting, and administrative tasks
Support program and organizational goals and meet established deadlines
Demonstrate professionalism, accountability, and responsiveness in all aspects of work
Work independently and collaboratively to support team and program success
Demonstrate flexibility in supporting evolving program and organizational needs