About The Position

Under limited direction, provides management and employee groups advanced journey-level professional human resources (HR) support on a broad range of HR issues and decisions, primarily in matters that require independent discretion. Responsible for the implementation of services and programs in one or more areas of HR.

Requirements

  • Knowledge of Federal, State, and Local laws and ordinances governing personnel activities.
  • Knowledge of City practices, policies, and procedures.
  • Knowledge and practices of HR program administration and management.
  • Knowledge of practices and methods of coaching and leading the work of others.
  • Knowledge of principles and applications of critical thinking and analysis.
  • Knowledge of customer service principles.
  • Skill in overseeing the maintenance of HR program/process documentation, data, schedules, records, and files.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software.
  • Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Ability to coordinate deadlines, prioritize work demands and assign/monitor work performed.
  • Ability to handle hostility, conflict, and uncertain situations.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to train others.
  • Ability to develop and maintain knowledge in assigned specialized HR areas.
  • Ability to establish and maintain good working relationships with other City employees and the public.
  • Graduation with a Bachelor’s degree from an accredited college or university in related field, plus four (4) years of HR experience.
  • One (1) additional year of experience may substitute for the education up to the maximum of four (4) years.

Nice To Haves

  • Experience in Texas Workers’ Compensation Rules, Statutes, and Law.
  • Experience administering benefits including, but not limited to, Family Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA).
  • Experience providing guidance and information to employees and leadership on leave programs.
  • Experience providing guidance to employees and leadership on employee relations matters.
  • Ability to travel to multiple sites.

Responsibilities

  • Collaborates and serves as strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support.
  • Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved.
  • Advises and influences management in making sound HR-related decisions.
  • Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures.
  • Interprets and provides guidance on, and interpretation of, applicable systems, policies, procedures, strategies, process work flows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives.
  • Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed.
  • Provides training to managers and supervisors on HR topics and procedures.
  • Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development.
  • Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; and develops, monitors, and implements information tracking systems.
  • May provide leadership, work assignments, evaluation, training, and guidance to others.

Benefits

  • Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  • Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  • Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  • Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  • Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
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