Human Resources Administrator

OneMCI•Dallas, TX

1d•$36,000 - $40,000•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a skilled and experienced Human Resource Administrator to help drive and support our people initiatives. In this role, you will collaborate closely with leadership to deliver internal HR support and contribute to the continuous improvement of HR processes. The ideal candidate is a dynamic public speaker, personable, creative, dependable, and demonstrates a strong work ethic. Prior experience in call center operations or client services is highly desirable. This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

Requirements

Must exhibit good business judgment and acumen by being both confident and flexible in their views.
Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.
Minimum 1 year of experience in HR administration
Some undergraduate education required
Strong interpersonal and communication skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Familiarity with training tools and techniques
Effective conflict resolution and time management skills
Strong presentation skills, both written and verbal
Ability to thrive in a fast-paced, professional environment
Skilled in planning, coordination, and adapting to various learning styles
Comfortable giving and receiving constructive feedback
Capable of prioritizing tasks and meeting deadlines efficiently

Nice To Haves

Experience in military, government (local, state, or federal) settings
Background in contact center environments
Degree from an accredited two- or four-year college or university
SHRM-SCP or equivalent HR certification

Responsibilities

Provide general HR support in collaboration with operations teams
Partner with the Talent Acquisition Team to ensure smooth and accurate onboarding of new hires
Deliver high-level administrative and professional support
Draft and edit correspondence, reports, and other documents; gather and research information as needed
Align HR strategies with business goals and recommend improvements
Foster employee engagement through proactive and hands-on approaches, including remote interactions
Stay responsive to evolving business needs and external economic factors
Champion innovative HR solutions and process enhancements
Support employee relations, retention, and recognition programs
Manage a high-volume workload and multiple priorities effectively
Demonstrate excellent organizational and interpersonal skills

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.