Human Resource Generalist

Teleperformance•Brownsville, TX

6d•Onsite

About The Position

You’ll work with leadership and specialists to drive TP’s culture of collaboration, accountability and FUN – making TP a Great Place to Work ™. You’ll support the strategy and operations of our employee experience, to include onboarding new employees, navigating and solving employee relations, driving data-based decisions to solve complex problems and more. This position requires you to think big – leverage data to do what’s right for our people and fair for our business, while growing a more diverse, promotable and inclusive workforce. This position is 100% onsite in Brownsville, TX. Work at home is not available for this position. This person should also expect regular travel to the McAllen, TX site (with milage reimbursement) about 2-3 times per month.

Requirements

At least two (2+) years’ experience in a HR Assistant or other HR role including coaching, employee relations, recruiting, compensation, training, leave management and/or HR project or program implementation
High School Diploma required, SHRM-CP or SHRM-SCP preferred;
Critical thinking, proactive attitude, strong writing and oral communication skills.
Demonstration of strong time and work management skills with a progressive, people forward attitude.
Must do critical tasks and procedures without delegation.
Experience with MS Excel, Word and PowerPoint.
Must produce documentation verifying eligibility to work in USA

Responsibilities

Partner effectively with HR specialist groups including Learning & Development, Employee Care, Recruiting, Benefits, and Compensation.
Proactively identify opportunities and assess improvements to the employee experience and partner with management to develop and implement innovative and lasting solutions.
Build credibility and trust among employees. Resolve employee concerns through compassion, a systematic approach, clear documentation and follow-through.
Consult and advise on leave management, unemployment tax reductions, employment verifications, I-9 processing, background checks and more.
Provide a polished, red-carpet onboarding experience for leadership employees.
Partner with new employees to answer questions, provide HR mentorship and guide new hires as they enter TP.